JONATHAN RAMOS

Technical Skills

Able to install, troubleshoot and support operating systems and applications such as Windows 10, 8, 7, Vista, and XP; OSX High Sierra, Mohave, Catalina.

Able to troubleshoot and use various types of software such as Microsoft Office 365/2016; Server 2016; Norton Antivirus; Norton Ghost; Google Apps; iOS; Android OS (10); VMWare; Partition Magic; Adobe Creative Cloud Suite; Adobe Acrobat Pro DC; Google Docs; Airwatch; Active Roles 7.2 Console;

Able to configure LAN and WAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID.

Provide remote desktop assistance using TeamViewer, Apple Remote Desktop, Remote Desktop Connection, Ivanti, Cisco Webex and Cisco Jabber.

Able to identify and troubleshoot components for PC Desktops, laptops, iMAC desktops, MacBooks, printers, scanners, iPhone and android devices.

Able to create partitions and for EIDE, SATA, SCSI, and SSD hard drives to perform data recovery and image devices.

Qualifications and Strengths

Experience in troubleshooting upgrading and removing viruses

Strong knowledge of Windows 10, Active Directory, DHCP, MAC OS Mojave

Organized, friendly and driven are some of my many strengths

Attentive to detail with a strong work ethic

Reliable, easy to train and a fast learner

Strong leadership qualities with outstanding communications skills

High level of competence when dealing with non-technical and senior management level Clients

Work Experience

Client Tech Support

Ascena Retail Group – New York, NY – January 2016 to Present

Organize and assign tickets on a daily basis to the rest of the client tech support team using Ivanti.

Train team on new policies and procedures as well as any new application that is being pushed into our environment as well as train any new team members on the policies and behaviors.

Meticulously inventory all equipment located with our storage room. This includes collecting and tagging deprovisioned equipment of clients who left the company and verifying if the collected equipment is under legal hold. Reports are then created based on management needs.

Troubleshoot various AV equipment in clients meeting rooms as well as setting up Telepresence meetings.

Troubleshoot various printer issues as well as assist in setting up printers to the network.

Facilitate team reviews and interviews when requested, also provided feedback to team members when requested.

Image and configure client’s laptops based including adding the machine to the proper domain, installing software based on client’s needs, map required network drives and pushing all necessary updates.

Order and configure iPhones including enrolling the device in our MDM software, providing clients access to their email through the device and activating the phone for use.

Maintained the IDF closet including clean up extra wires and patching ports when necessary.

Troubleshoot various network issue.

Package equipment and ship them to the client’s location.

Provide white glove support to executive clients and VPs.

Travel and provide support to all design studios located within New York City.

Relocate client equipment to various locations depending on request.

Took lead on various projects that involve IT hands and feet.

Deployment technician

Barclay Investment Bank – New York, NY – October 2014 to January 2016

Serve as the company liaison with customers on administrative and technical matters.

Instructed clients in the operation and maintenance of the system as well as create profiles for Clients information.

Provided customer support through the performance of on-site installation.

Approved operational quality of system equipment and work with unsatisfied Clients.

Troubleshot, serviced, and repaired complex equipment and systems.

Oversaw any necessary diagnoses including replacing machines (P700 and P300) when Clients are unsatisfied.

Provided customer support through the performance of on-site installation.

Connected printers and attach them to the Clients PC.

On Call IT Technician

Stellar Services – New York, NY – June 2014 to October 2015

Assisted with inventory of parts, equipment and proper disposal of expired hardware.

Installed software, modify passwords, and adjust Clients settings based on client’s needs.

Deployed new hardware systems and software applications.

Troubleshot a variety of computer issues, disconnect all PC and help store them is storage room with appropriate storage number.

Maintained inventory of all towers and monitors that were disconnected and collected.

Connected PCs and set up work stations and make sure department remains organized with cables and computer set ups.

Imaged and configure PCs following specific directions.

Installed and Migrate Clients data, PCs and local and network printers.

Attached Clients to domain server and configure printers with static IPs.

Education

Microsoft Office Suite Certification

Herbert Lehman High School – Bronx, NY – 2008

High School Deploma

Herbert Lehman High School – Bronx, NY – 2009

Digital Arts

Bronx Community College – Bronx, NY – 2010

I.T. Business Professional Course Certification

Year up New York – New York, NY – 2012

I.T. Customer Service Course Certificate

Per Scholas – Bronx, NY – 2013

CompTia A+ Certification

Per Scholas – Bronx, NY – 2013

CompTia Net+ Certification

Per Scholas – Bronx, NY – 2013

2820 Middletown Rd, Bronx, NY 10461 (C) 718-***-**** adllv4@r.postjobfree.com

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