Desktop Support Engineer

Mehdi Azzad

Phone 404-***-**** Email adllqn@r.postjobfree.com Auburn, GA

LEAD QA ENGINEER

Senior-level Lead Quality Assurance Engineer and Analyst with over fourteen years’ experience providing end-users with bug-free UI and functionality. Expert knowledge in testing methodologies, test strategies, and bug management with experience in Gaming, Information Technology (IT) support and Customer Support. Skilled at supporting a collaborative environment and contributing ingenuity with focus on reducing the technical debt and achieving organizational goals. Reliable motivator with the passion, determination, and persistence to drive the technical vision forward while inspiring team members. Known for ability to translate complex technical language into easily digestible information for non-technical audiences. Unafraid to ask the difficult questions, navigates ambiguity, and makes decisions based on business and stakeholder needs.

Key Skills & Competencies

Agile & Waterfall Models

Software Development Life Cycle

Technical Application Specifications

Procedures/Policies/Compliance

Active Directory

Networking and IT support

Test Plans Test Scenarios

Defect Management

SQL Query Execution

Writing & Presentation Skills

User Acceptance Testing (UAT)

Quality Assurance

Test Scripts Testing Process

Design Specifications

Product Development Cycle

Brand & Product Positioning

Communication Skills

Proficient in Linux OS

Problem-Solving

Professional Experience

AutomationDirect.com Cumming, GA March 2021 – Present

Application Quality Assurance Analyst

Responsible for testing, verifying, & validating the functionality of the company’s Warehouse Management System. Ensures the fully automated cranes, robots, inventory controls, and picking, packing & shipping stations are ready for the production environment.

AMERICAN GAMING SYSTEM (AGS) Duluth, GA October 2008 – March 2021

Sr. Lead QA Engineer

Develop and execute formal test plans and test cases to ensure the delivery of quality software applications. Collaborate with Business Analysts, Developers, and SQA Team member and the Product Owner to create, coordinate, and execute the overall testing initiative in an agile environment. Tested software and hardware of game machines using AGP 2, SQA, Project Tracker, GCRS, Gator, and Hydra, ensuring all functions operable as intended. Performed regression, compatibility, smoke, and integration testing – a total of 100+ criteria for each game.

Selected Achievements:

Continuously document QA process, while assuring efficiency goals are attained

Utilize analytical, organizational, time management, and problem-solving skills while working with multiple teams to continuous-release, including; smoke testing and delivery of an issueless product

Participate in Sprint mistakes sharing during retrospective to improve the learning curve and share issues

Currently coordinating and driving testing tasks for 3 interrelated Internal projects

Completed 4 large releases that enabled users to improve application efficiency application

Successfully track quality assurance metrics, including; TestRail

Mentor and train SQA Team members to strict standard of AGS product quality

Manage and support team members with multiple projects from start to finish

Attend daily meetings, hurdles and stand-ups with upper managements, development teams and other stakeholders

Exhibiting, training and educating our vendorswith new products, Vegas type Games, Slot Cabinets, Progressive Devices to State Gaming Boards, Certification labs vendors

Attend Field and Production issue meeting, verify and retests Hot Fixes, Patches

Update team members on the current issues, help write or update test cases based on the root causes

Warranty Corp of America Norcross, GA May 2005 – October 2008

QA Engineer

Review quality specifications and technical design documents to provide timely and meaningful feedback that facilitates the delivery of quality software to clients. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate quality testing activities.

Selected Achievements:

Created Test Plans and Test Cases for projects like Verizon FIOS customers websites, Office Depot Customers with extended warranty websites

Refactored client’s data-oriented application which impacted the entire UI (User Interface) and added an additional feature, successfully delivering in 6-weeks

Identified, documented, and addressed defects in client facing websites

Collaborated with Business Analysts and Developers to translate business requirements into detailed test cases

Execute test cases in a mobile environment for both IOS and Android devices

Consistently recognized for excellent problem-solving and analytical skills by Programmers, Project Managers, & Supervisors

warranty corp of America Norcross, GA January 2000 – May 2005

IT and Desktop Support Technician

Dedicated helpdesk professional provided technical support in 750+ user call-center environment. Skilled problem solver with technical proficiently in troubleshooting, resolving and documenting user help requests for software applications, desktop, laptop, network and other technical problems.

Selected Achievements:

Managed broad range of installation of 750+ end user with specific software upgrade, roll-outs and hot fixes in addition to technology solution and support activities.

Managed various areas of support which included broadband and highspeed internet connectivity, account provisioning, MS Office Suite, Exchange Server and Windows OS installation

Maintained and monitored support for TCP/IP network configuration

Performed weekly and bi-weekly data backups and managed backup tapes

Repaired and built and configured workstation, laptops and printers

Performed system upgrade, application implementation, disaster recovery and IT administration support

Conducted IT services training for new desktop support employees

Education & Certification

Bachelor of Arts, Univ of Dhaka

CompTIA Security+ Certification (SY0-501) (issue date:04/2020)

CompTIA CySA+ Cybersecurity Analyst Certification (CSO-001) (issue date: 04/2020)

ISTQB® Certified Tester Foundation Level (CTFL), Certification # Brightest2018000228 (Issue Date: 09/2012)

QTP Course Radium Soft Training Center (05/2007)

CompTIA A+ Certification (03/2000)

Technology Proficiency

XML iCloud SQL Win Runner HP QUALITY CENTER JIRA HP QTP

Bugzilla QC Databases WIN 2008 SQL SERVER IOS & Android Applications Selenium MongoDB Windows & Linux OS Router & switch configuration network support

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