PRAJOT BABAJI HANDE

C **/ *:*, Panchtara Chs.Ltd, Sector 15, Airoli, navi Mumbai 400708

Mobile: +91-970*******, Email: adllma@r.postjobfree.com

Education

B.com 2nd Class (APR 2012)

YCMOU University

H. S. C. (commerce)

Maharashtra university 2nd Class (FEB 2009)

S. S. C.

Maharashtra university 1st Class (MAR 2007)

TECHNICAL SKILLS & Computer Exposure

Completed ITIL 4 foundation course with 95%

Completed Hardware & Networking (HCE) from HCL With 64%

Handling Operating System Installation of Windows 7 / Windows 10

Hardware-Assembling, Installation, troubleshooting, Outlook Configuration.

Good Idea about Active directory.

Efficient problem solving and multi-tasking abilities with organizational skills.

OBJECTIVE

Seeking a challenging position, which will permit me to use and enhance my skills in a progressive and dynamic organization

CAREER CONTOUR

In Karvy Data Management Services LimitedContact Center Thane

As a Specialist IT (Level -2) (August 2017 to Till date)

Giving level 2 Desktop Support for 1200 user.

Handling Client and Management escalation.

Handling Audit of desktop level of all program Monthly, Quarterly and Yearly.

Giving L1 support to Dialer, Server and Network team.

Managing PRI Gateway and GSM Gateway which is use for dialing purpose.

Good knowledge in Dialer Platform of Telenetix soft phone tool which is used for calling purpose.

Giving onsite support of any type of activity conducted from Server, Network and Dialer team.

Managing all the devices of data center like voice gateway, network devices and servers.

Managing on site inventory of all the IT assets.

Taking care of new requirements which is requested from SD team. ( CRM & Dialer)

Fulfill all the requirement of new program by coordinating with client.

Maintain all types of report and give timely update to higher management.( Antivirus,Network Graph, Utilization report )

Manage all the task and help my team member to close SD issues / Requirements ASAP.

In Sutherland Global Services Thane

As a Desktop Administrator (March 2015 to August 2017) Summary of Profile:-

Proficient in Microsoft operating system administration

Extensive experience with installation and maintenance of PC software applications

Comprehensive knowledge of system administration and assorted network hardware

Experienced with common system and network security applications

IN ARPITA INFOCOMM PVT LTD

As a Desktop & laptop Engineer (from July 2013 Feb 2015) Summary of Profile:-

Working at client side Samrpan Fabrication Pvt Ltd- Handling Server Securities

Assisted company personnel with desktop operation, including both hardware & Software

Provided technical support, including identifying problems incidents with their subsequent

Resolution

Troubleshooting all kind of Laptop & Desktop as well as in Basic Network related problems.

essl eTimetracklite thumb reader machine installation

Installation of CCTV camera

Visiting client site for regular conservation activities (all Branches of The Parsik Bank )

In HP SERVICE CENTER- Thane

As a Desktop Engineer (June 2012 to June 2013) Summary of Profile:-

Attending Home calls, Official calls, companies (Teksons Pvt Ltd.)

Hands on experience of HP Desktop and Laptops issues with hardware and OS related problems

Diagnosing and troubleshooting Laptop and desktop issues.

Installation and configuration of network Printers

Experience with Windows XP / VISTA / Windows 7.

Well experienced in corporate desktop support environment.

E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express)

Personal DOSSIER

Gender Male

Marital Status Married

Age 30 year

Languages Known English, Hindi & Marathi

Nationality Indian

Hobby Listening soft music

PRAJOT B HANDE

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