Front Desk Assistant
Resume:
Carlie Bevans
Front Desk Agent
Kissimmee, FL ***59
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Carter Hospitality (Red Lion Hotel) - Lake Buena Vista, FL January 2020 to Present
• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Knowledgeable about third party reservations, cancellation policies, and amendments.
• Confirming and resending reservations through third party agencies
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Front Desk Agent
Carter Hospitality (Carter Creek Winery Resort & Spa) - Johnson City, TX November 2020 to January 2021
• Showing rooms and features of the property to potential guests
• Giving complimentary wine tickets to guests for wine tasting
• Resolving wine club membership errors
• Placing orders for shipment of wine to members in and out of the state
• Be knowledgeable about the property’s winery and wine tasting actives in surrounding areas
• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Issue refunds/Cancellation Policies
CASHIER/F&B
HMSHost
June 2018 to July 2019
Provide exceptional customer service while processing transactions (cash/card/airline vouchers) when ensuring guests orders are correct and served at appointed times. SALES ASSOCIATE
Express - Lake Buena Vista, FL
February 2018 to June 2018
In a sophisticated high-end retail store my duties were to replenish clothing on sales floor, educating customers about our promotions and rewards program, processing all forms of payments including travelers checks for our international customers.
ADMINISTRATIVE ASSISTANT TRAINEE
HALF MOON RESORT
June 2016 to August 2016
As the HR Director's assistant trainee, I scheduled appointments by phone and by email, developed employee ID's, updated employee information in the database. I also organized charity events and local functions with other departments.
Education
Postsecondary in Hospitality and Tourism
Osceola Technical College - Kissimmee, FL
August 2018 to May 2019
High school diploma
Poinciana High School - Kissimmee, FL
August 2016 to May 2018
Skills
• SALES
• Processing transactions (credit/debit/vouchers) processing refunds and or returns. COMMUNICATION
• Answering telephone calls and customer questions as well as transferring to other departments. LEADERSHIP
• Abilities such as taking initiative, listening, paying attention to detail and being supportive to my teammates.
• Micros (1 year)
• Cash Handling (5 years)
• Guest Services (1 year)
• POS (5 years)
• Opera System (1 year)
• Aloha POS
Languages
• English - Expert
Certifications and Licenses
Guest Services Agent
September 2018 to Present
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Front Desk Agent
December 2018 to Present
Registering guests, managing reservations and providing information about rooms, rates and amenities.
Lodging Manager
February 2019 to Present
Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Ensure that company standards for guest services, décor, and housekeeping are met. Answer questions from guests about hotel policies and services.
Assessments
Customer Service — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
December 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Proficient
January 2020
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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