HR Professional

CHERIE GRACE S. GAYOS * +63-906-******* * **.******@*****.*** CHERIE GRACE S. GAYOS

Ramax Subdivision, Pasong Tamo, Quezon City

Contact No: +63-906-******* / Email Add: **.******@*****.*** PROFESSIONAL PROFILE

I am a BS Psychology graduate and an HR practitioner for eleven years with the scope of experience in Recruitment and Compensation and Benefits from various industries such as BPO, Hospitality and Information Technology.

As a Recruitment Assistant, I was a Team Member and later on became a Team Leader that handled BPO mass hiring for inbound sales and customer service for healthcare accounts processing end-to-end recruitment. I was also given the opportunity to handle recruitment in the hospitality industry from rank and file to managerial levels. On the other hand, my career in Compensation and Benefits also evolved from an HR Assistant to Team Leader and HR Officer, providing me with extensive experience in benefits management, both company-specific and statutory benefits.

Furthermore, I am also experienced in employee onboarding and offboarding, record management for both 201 files and HRIS, timekeeping, performance management and employee engagement. Lastly, I am also knowledgeable with labor relation/discipline process, training and basic payroll computation which I gained while working in a close-knit group of HR professionals.

WORK EXPERIENCE

Company: RCG Information Technology (Philippines), Inc. Date: June 13, 2016 to December 28, 2018

Position: HR Officer (Benefits, Record Management and Offboarding) Duties and Responsibilities:

• Acts as POC for employee queries concerning benefits, records and offboarding process.

• Processes both company and statutory benefits ensuring compliance with requirements and schedule to guarantee successful claims.

• Acts as POC of third-party providers for HMO, insurance, bank and other partners.

• Prepares payroll instruction report (weekly) for cash incentives, (semi-monthly) benefit inclusion, salary deduction and salary on hold schedule.

• Assists in review, creation, improvement, documentation, process mapping, information dissemination and implementation of HR-related policies and procedures.

• Participates in internal and external (KPMG and ISO) audits of records and processes for compliance check and accreditation of the company.

• Manages two (2) HRIS – lotus-based and web-based (WebHR).

• Assists HRIS Team with the data transition, process development and improvement.

• Maintains employee 201 Files.

CHERIE GRACE S. GAYOS * +63-906-******* * **.******@*****.***

• Extends assistance to the HR Manager and team for any report preparation and initiative required by the Management and/or US Corporate Office.

• Prepares renewal contract for the term (project basis) and contractual employees.

• Provides assistance to employees with the offboarding process.

• Participates in external benefit survey by Willis Towers Watson.

• Supervises one (1) HR Assistant in charge of training, attendance and clinic management.

• Actively participate in planning and implementation of employee engagement activities.

• Extends assistance to other facets of Human Resources and other departments that may require assistance.

Company: Pan Pacific Manila (A subsidiary of Adriatico Consortium Inc.) Date: July 2012 – May 2014

Position: Assistant Manager (Team Leader) for Human Capital and Development Duties and Responsibilities:

• Responds to employees’ queries and complaints regarding their compensation and benefits.

• Processes statutory and monitors company benefits such as Health Care Coverage, Life and Accident Insurance, medical and grocery subsidy, employee discounts on hotel accommodation and food purchase and rewards conversion.

• Handles timekeeping and leave monitoring.

• Coordinates with Payroll Assistant for any salary movements such as adjustments and deductions.

• Conducts benefits orientation to new hires.

• In charge of performance management for existing (annual) and new hire employees.

• Prepares personnel contract, employment certificate and benefits letter.

• Manages the completion of 201 Files and updates personnel information in the HRIS.

• Assists in review, creation, improvement, documentation, process mapping, information dissemination and implementation of HR-related policies and procedures.

• Prepares HR report as required by the Management.

• Extends any assistance in employee engagement activities.

• Acts as Manager on Duty once a month.

Company: Quantum Hotels and Resorts, Inc.

Date: August 2011 – July 2012

Position: HR Assistant – Recruitment and Selection Duties and Responsibilities:

• Responds to company’s manpower requirements by performing recruitment processes such as but not limited to receiving manpower requests, job posting and CHERIE GRACE S. GAYOS * +63-906-******* * **.******@*****.*** coordination with third-party recruiter/manpower agency, pooling of applicants, arranging interview schedule and job offer to successful candidates.

• Prepares recruitment reports mandated by the government and company.

• Monitors and prepares contracts/documentation of employee movements.

• Maintains applicants’ and employees’ databases and 201 files.

• Extends assistance to other facets of HRD such as Compensation and Benefits, Employee Relations and Training.

Company: Quantum Hotels and Resorts, Inc.

Date: July 2008 – August 2011

Position: HR Assistant - Compensation and Benefits Duties and Responsibilities:

• Responds to employees’ queries and complaints regarding their compensation and benefits

• Process statutory and company benefits.

• Assists in review, creation, improvement, documentation, process mapping, information dissemination and implementation of HR-related policies and procedures.

• Handles Timekeeping - checks employee attendance sheet and monitors leave credits.

• Verifies HR-related payables such as phone bills, manpower agency and company event’s billing statement.

• Leads the Employee Socials Committee in organizing employee engagement activities, events and orientations.

• Conducts Benefits orientation in New Employee Orientation (NEO).

• Extends assistance to other facets of HRD such as Recruitment, Employee Relations and Training.

Company: Advanced Contact Solutions, Inc.

Date: March 2007 – July 2008

Position: HR Assistant for Compensation and Benefits Duties and Responsibilities:

• Responds to employees’ queries and complaints regarding their compensation and benefits.

• Generates semi-monthly report of new hires, employment movement and loans.

• Processes statutory and company benefits.

• Prepares contracts such as Project Agreement and Confidentiality Agreements for new hires; Promotion, Transfers, Regularization and other supporting documents for employee’s movement.

• Prepares certificates of contributions and other letters to partner agencies.

• Manages and monitors employee’s performance evaluation records, recommendation to initialize movement.

• Conducts Company and Statutory Benefits Orientation for newly hires. CHERIE GRACE S. GAYOS * +63-906-******* * **.******@*****.*** Company: Advanced Contact Solutions, Inc.

Date: February 2005 – March 2007

Position: HR Assistant for Manpower Planning and Recruitment Duties and Responsibilities:

• Conducts recruitment process from screening - paper and phone screening; interview, voice simulation, voice recording and test call as requested by internal and external clients

• Processes potential applicants and ensures proper endorsement of potential applicants to the next screener to ensure smooth recruitment procedure.

• Prepares and maintains new hires data and submits Daily Recruitment Report.

• Attends recruitment activities such as job fairs, client meetings and the like.

• Guides new hires regarding the company processes, procedures and policies and/or account's culture.

Company: Parlance System Inc. (A subsidiary of ePLDT) Date: September 2004 – December 2004

Position: Technical Support Representative

Duties and Responsibilities:

• Provides troubleshooting steps to customers for smart card activation and system updates.

EDUCATIONAL BACKGROUND

Tertiary: PAMANTASAN NG LUNGSOD NG MAYNILA (2000-2004) BACHELOR OF SCIENCE IN PSYCHOLOGY

TRAINING AND SEMINARS

• Certificate Course in Industrial Relations and Human Resource Management (May 4 - July 27, 2019)

• Compensation and Benefits Management (January 25, 2019)

• The Employees’ Compensation Program (May 13, 2014)

• How to Compute Salaries, Wages, and Benefits (November 23, 2013)

• Developing Advanced Butler Skills for Luxury and Business Hotels (October 28 – 31, 2013)

• Pan Pacific Service Excellence Guest Service Program (August 28, 2012)

• SSS In-Depth Information Seminar (June 13 – 16, 2011) OTHER INFORMATION

Date of Birth: October 10, 1983

Civil Status: Married

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