Administrative skills, customer service skills
Resume:
Personal Summary
I am hardworking, well mannered, with a positive attitude to work. I am able to uphold high standards of customer service and speed whilst at the same time adhering to company’s regulations and procedures.
Education
Bachelor’s Degree in Co-operative Business- Management option
Jomo Kenyatta University of Agriculture and Technology (2012-2015)
Second Class Honors (lower division)
Diploma in Co-operative Management
Kabete Technical Training Institute (2009-2011)
(Pass)
Kenya Certificate of Secondary Education
Kiaguthu Boys High School 2007 C+
Kenya Certificate of Primary Education 2003
Tigoni Primary School
Computer Skills
Knowledge in Quick Books
Hands on MS Office suite
Professional Experience
Data Entry and Customer Service (Jan 2020- Jan 2021) Cleanshelf Supermarkets
Responsibilities;
Assist the data department in updating suppliers invoices using both Excel and Core
Retail management system.
Verify, update and correct source documents.
Check printouts and perform statistical checks for accuracy.
Preparing and submitting data and stocks reports.
Liaising with the stock and procurement department for accuracy of
Invoices, LPO’s and generation of GRN’s.
Responding rapidly to customers, whether online, on social media or by phone.
Communicating with clients and customers about their experiences with a
product or service.
Providing advice on purchasing products or services in the shop or online shopping.
Taking or processing orders for a product or service for online shopping.
Listening to customer or client complaints or concerns and working to resolve their issues immediately.
Stock Clerk /Procurement Assistant (Sep 2019 – To Jan 2020) Cleanshelf Supermarkets
Responsibilities;
Customer service
Product Purchases
Data Handling
Monitoring and maintain current inventory levels
Process purchasing orders as required
Track orders and investigates problems.
Record purchases and maintain database
Physical count of inventory, and reconciliation with the actual stock count against computer-generated reports
Interaction with suppliers
Sales Assistant (April 2018 – To Sep 2019) Cleanshelf Supermarkets
Responsibilities;
Customer service
Stock taking
Product sales
Restocking and Merchandising
Accounts Assistant (Nov 2014-Mar2015) –Kijabe Hospital Cooperative Society)
Responsibilities;
Handling all cash transactions of the organization
Receive payment by cash
Checking daily cash accounts
Guiding customers and solving their queries
Accounts Clerk (Jan 2104-Oct 2014) Railways Housing Co-operative Sacco
Responsibilities;
Providing accounting and clerical support to the accounting department
Preparing and maintaining accounting documents and records
Prepare bank deposits, general ledger postings and statements
Research, track and restore accounting or documentation problems/discrepancies
Update customer accounts
Accounts Assistant Intern (Sep 2013- Dec 2013) K-Unity Sacco Ltd
Responsibilities;
Book keeping
Accounts clerk/Teller
Microfinance (Chama groups)
Loans clerk
Customer service
Accounts Assistant Intern (Aug 2012- Sep 2013) Railways Housing Cooperative Society
Responsibilities;
Customer service
Daily financial transaction update and book keeping
Administrative support
Payroll maintenance
Accounts Assistant Intern (Jan 2012- Mar 2012) Metropolitan Teachers’ Sacco Ltd
Responsibilities;
Book keeping
Customer service
Marketing society products
Added exposure to my experience in the field of finance and management
Accounts Assistant Intern (Oct 2010- Nov 2010) Metropolitan Teachers Sacco Ltd
Responsibilities;
Data reconciliation
Loan appraisal
Journal entry
Customer service
Back office/ front office
Teller
Skills and Strengths
Retail Assistance and Merchandising
Computer skills
Communication and Listening skills
Team player
Time management
Determined and Goal oriented
Organized and self-motivated
Energetic and enthusiastic
Personal Details
Date of birth: 9th May 1989
Languages: English, Swahili and Kikuyu
Nationality: Kenyan
REFEREES
1.PETER KANDA
BRANCH MANAGER
CLEANSHELF SUPERMARKET
*****@**********.**.**
2.HENRY MBURAI
SUPERVISOR
CLEANSHELF SUPERMARKET
*******@*****.***
3.Mr. OKOTH
MANAGER
RAILWAYS HOUSING COOPERATIVE SOCIETY
Contact this candidate