Service Representative Customer Care
Resume:
GLENA JANE A. SOLAYAO
***** ** ****** ** ****. Mabuhay, Carmona Cavite, City
adll1k@r.postjobfree.com
About me:
Customer service representative with over 5 years of experience, 3 years in food industry and more than 3 years in telephone and chat customer service including sales and customer care. Familiar with major customer service software, conflict resolution and posses positive attitude. Aiming to use my knowledge and expertise in a role where I can make a long standing commitment in gaining job satisfaction as part of your dynamic team.
Expertise and Skills:
-Cashier Audits and Reports
-Customer Service Excellence
-Store Opening and Closing Procedure
-Inventory Management
-Reliable
-Attentive to details
-courteous demeanor
-excellent time management
Education
AISAT COLLEGE
Business Information Management Graduate(2YRS Course
Year 2018
KIRKLAND SKILLS CENTER
Completed Contact Center Service NC 2 Class
Year 2018
Experience
Jollibee Food Corp.
Cashier, Smart and Mall Delivery Service 02-2015 to 08-2015
-ensured that all customer received a warm greetings at the counter and provide a great customer experience.
One Dream Apethusa Food Corp.
Cashier 09-2015 to 05-2016
GENERATION ONE RESOURCE SERVICE
Cashier and Smart 06-2016 to 02-2018
Sutherland Global Corp
Customer Service Representative 02-2018 up to present
-Handled 30- 40+ customer interaction per day. Giving a personalized, friendly and polite service to ensure customer retention and satisfaction.
-Expert in Combined billing system.
-Discussing billing issues with the customer and provide or offer possible solutions.
Awards and Acknowledgements
●Best Smile of the Month of May
-Year 2016
●Best in Suggestive Selling
-Year 2017
●Best in Key Step 1 (Smile and Greet)
-Year 2017
●Top Consultant in One and Done last December 2018
●Top 3 Consultant in BPS last May 2020
●Top 1 Consultant in BPS with a total score of 118.51% last June 2020
Character References:
Shem Isaiah Isaac
Sutherland Virtual Team Manager
Ainee Aurelyn Palisoc
Sutherland Customer Service Representative
Contact this candidate