Summary of Professional Qualifications

Accomplished Scrum Master with proven success delivering large-scale IT projects on time and on budget.

Expert at facilitating, driving, and coaching the adoption and implementation of Agile methodologies, removing impediments and fostering self-organization within teams.

Capable of bringing enthusiasm and awareness to projects, keeping teams focused and delivering value successfully in rapidly evolving and dynamic environments.

Known for bridging the gap between business and technology in highly complex projects.

Professional Skills Summary

SAFe

Kanban

Scrum

IT Governance in Scrum

Scrum Coaching and Leadership

Backlog Refinement

Risk Management

IT Outsourcing

Effective change agent

Flowdock

Pair programming

Continuous Improvement

Waterfall Methodologies

Team Leadership

SDLC

Customer-oriented

DevOps

Global Delivery

Problem Resolution

Microsoft Teams

Slack

TECHNOLOGY EXPERIENCE

JIRA

Share Point

Application Performance Engineering

Transformation Planning

MS Project

• ALMS

• TFS

• VersionOne

• Data Center Migrations

• Requirement Leadership Technology

AUGUST 2020 – PRESENT

Sr, Scrum Master / Agile Coach

Aetna, a CVS Health

New York

As a Scrum Master / Agile Coach, I worked closely with senior leader to ensure that investment are aligned to the organization’s strategic goal and lead the feature backlog accordingly. As part of the Agile team, we provide strategic direction for the Hadoop Engineering/ Big Data Management and & operation team, known as Enterprise Data Platform (EDP). The Enterprise products Data ingestion team is responsible for processing all data that support CVS Health Enterprise by bringing that data into the EDP (Hadoop) environment for the benefit of the entire organization. The Enterprise Data Ingestion team processes data in various formats based on the source. In most cases, data is landed on an edge node and processed as a flat file. In other cases, data is ingested into EDP using a direct connection from a source database. While most data sources are from within the organization, certain source to EDP via external sources such as third parties. The EDI team processes data in various formats based on the source.

Coached development teams through agile transitions by developing a full understanding of the scrum framework and why it benefits all parties.

Worked with senior leadership on understanding and embracing the aspects of agile software development that help them achieve their goals without creating churn on development.

Conducted scrum ceremonies and organizes development group around Agile sprint to ensure they keep up with and responds to customer demands/issues.

Coach development team and PO on agile practices and value and to become self-organize and strive to develop teams into a high performing team.

Collaborate with PO on establishing a sprint goals and Development team on timeline committed to business.

Addresses problems through risk management and contingency planning and presents solutions and or options to management. Ensure effective implementation of solutions.

Coach product manager, stakeholder, Senior management, especially with respect to grooming and maintaining the product backlog.

Coach, Mentor and facilitate the team members to adopt truly Agile mindset, including ownership, self-management, and empowerment.

Driver continuous improvement via facilitating workshops, assess the agile level of the program and push team to improve.

Monitor development for bottleneck and provide input on addressing them, while establish and manage Risk and Quality for agile program.

Ensure alignment to the cross-departmental roadmaps, create a collective plan to manage dependencies.

Strong knowledge of tools like, rally, TFS, Jira Align, team retro fun board, google jam board.

March -2019- July 2020

Sr, Scrum Master/ Agile Coach

Honeywell, North ford, CT

Served as a senior scrum master and Agile Coach on a new team made up of, DBA, QA and product owner to create, modify and maintain a web-based application used within the company by health care professionals to access data and also ensure timely update are made as new data is stored. Honeywell was operating in a waterfall environment at arrival, and as senior scrum master and agile coach part of my task was to facilitate the implementation of scrum and Agile best practices with the team and within the organization. Worked as an agile transformation Coach. We used Scrum, Lean & Kanban techniques on our projects. I used PM tools {JIRA Align, Confluence} to track metrics and for documentation. I used scrum and Kanban framework to help team grow, I paid keen attention to team velocity, capacity and within sprints the burn down charts. I handle impediment that need to be escalated beyond scrum team resources. Estimated user stories using agile games such as planning poker. Held product backlog refinement meeting with product owner ahead of sprint planning to be more time efficient in meeting requirement during sprint planning sessions.

Focused on developing a more trusted and collaborative environment where problem can be raised without fear of blame or judged with complete focus on problem resolution.

Process overhead, so each team members can focus on timely delivery of software and build high performing team by focusing on ever coach development teams to adhere to agile methodologies in other to increase productivity and sprint goal targets.

Provide monthly metrics reporting to product Development management team burn down progress, velocity and release update.

Work with Product Management to understand the priority features and fixes and cascade this information to Developers.

Foster an environment of cross-team collaboration and teamwork and also create success criteria and communicate them to stakeholder.

I motivate the Dev teams by providing continuous improvement opportunities to efficiently solve problem and provide critical thinking skills.

Coach upper management and stakeholder and facilitated all scrum ceremonies.

Proactively identify risky or issues and resolve or escalade issues if / when applicable in other to ensure deliverable are being met.

Oct 2017 – Feb 2019

Sr.SAFe Scrum Master/ Agile Methodology Consultant

FEI System- Columbia, MD

Served multiple teams simultaneously as a coach, Mentor, trainer. This was a web-based application project built on providing the Department of Behavioral Health & Developmental Services with web-based contractor hosted and Community -Based Services. The multi-waiver Authorization system (known for short as “WaMS”) it was configured to the Departments Specification and modifiable by users. At the project inception I coached the teams to delivery customization, implementation, integration, testing and acceptance of all product and services necessary to implement the WaMS system, and always the implementation of scrum & SAFe framework within the various department.

Collaborated across a global technology team to develop, implement, and evolved Agile processes, adapt tooling and culture to support the rapid adaption of SAFe and scrum across the enterprise.

Lead the migration from TFS 2015 -TFS 2018 to support SAFe at the enterprise level.

Collaborated with vendors and stakeholder providing Agile technology solution to global IT organization.

Organized and facilitated released and sprint planning, participated in the scrum of scrums, and facilitated retrospective and daily stand-ups.

Agile and DevOps/ Secure DevOps coaching techniques of your peer on Delivery Transformation Centre of Excellence team.

Defined, socialized, and implemented an internal control process of integrate scrum and IT Governance in global technology divestitures.

Able to guide the delivery team using RPA (Robotic Process Automatic) as a solution to automate business processes, to configure, capture and interpret existing applications.

I work with the product owner to ensure product backlog is continuously prioritized in line with business values and priority, User Stories using the INVEST model and making sure the acceptance criteria was clear and attainable.

Assisted RTE in PI planning sessions and coached different development teams to adapt SAFe methodology.

Guide team in breaking feature down into user stories during PI

Guide the team to create PI objectives and use the velocity and capacity to create draft plan.

Apr 2016 – Oct 2017

Sr. Scrum Master/ Agile Coach

GSK, Collegeville, PA

Coached multiple Scrum and Kanban teams. This was an upgraded request fulfilment system (GSK Services Catalog) from integrify version 6 to 7 while leveraging mobile capabilities across various platform. It enables users to look up solutions from the knowledge base even before raising tickets for their issues and let them raise requests directly from the support portal that can be customized reflect your brands identity. Monitor the IT service desk software performance & improve services delivery with predefined and custom reporting capabilities. I coached team on the use of rally and help them to create Kanban board for production support ticket. Released to production quarterly in a SAFe environment. Drive continuous improvement via facilitating workshop; asses the agility level of program and push teams improve.

Mentor and coached junior scrum masters on agile best practices and empowered teams to self- organize and grow cross- functionally.

Coach teams on Agile, Conflict management, mediation, as well as the value of scrum in order to create high performance and self -organizing teams.

Communicated with stakeholder throughout project life cycles, keeping them informed about the project progress, reports, issues and milestone.

I held workshops and training sessions to guide learning in order to improve performance, predictability, delivery, and quality.

Guided product owner in backlog improvement, feature creation and user stories decomposition, release planning and cross teams planning.

Organized and ran scrum of scrum meeting.

As scrum master and agile coach, I successfully determined gaps in teams and department performance, developed an improvement plan, and improved performance by greater than 20% on each team.

I coached struggling teams and turned around failing team, so they become high-performing ones.

I drove improvement within product, PMO and Development approaches to Release planning, Release Train planning, and cross team coordination.

Apr 2014- Mar 2016

Sr, Scrum Master/ Agile Consultant. Enterprise Data Platform (EDP)

Anthem, Inc Norfolk, VA

I coached teams that work with Data Science portal and AI catalog. It is an approval of everything the date science does so all the product the date science produce which include, Data Science model, application, and dashboard. It is essentially a catalog listed on all this product and provide mainly data among each of them like title description where you can find it, links to the different environment and contact associated with the client information.it just make it more visible to the client so that people may learn more about what the essence does, within the same application it has metric associated to this different product in other to have KPI round these products. I was responsible to serve as a liaison between technical and non- technical team. I was responsible to lead 3 teams and track on their day- to – day activities.

Collaborated with c- level leadership and directors to identify opportunities for improvement in scrum, Kanban and SAFe process

Successfully developed, implemented, and managed the seconds level production support response process addressing product defects discovered in production.

Successfully integrated the Data Science portal & AI catalog process with the scrum, Kanban & SAFe framework and lead the development of the product QA metrics framework under scrum.

Worked in cross departmental initiatives in support of infrastructure improvements.

Facilitated all scrum ceremonies, generated report which were used in improving team performance and overall software quality.

Developed customized quality assurance checklist to ensure customer satisfaction on each client engagement

Managed issues, risk, and action for each client implementation, defined and managed the implementation of test architecture for each project.

Supervised a team of field services engineers and trainers, developed, and implemented quality management SOP’S for the Field Services Team

Help teams manage Jira and confluence report.

June 2013 – Apr 214

Scrum Master/ Agile Consultant. Business Application Performance Team.

SunTrust Bank, Willingboro, NJ

Increase accuracy of planned work and completed time and scrum planning and tracking.

Clearly articulate the delivery plan vs the tracking the actual

Develop, manage, monitor, and report on all project / program tasks, activities, expectation, controls and deliverable; and / or provide management and oversight.

Provide uninterrupted flow of data to the Daimler Financial Datawarehouse

Spring Exit summary Report and Retros and tack where WIP is based on initiatives.

Prevent impeded stories from being moved to In- progress and how much is unplanned work being done

Listen and effectively communicate with clarity, precision, and transparency.

Lead the development and implementation of performance optimization solution for new and existing technologies in collaboration with development, infrastructure, and business leaders.

Coached team members on the use of Rally, which resulted on metrics accuracy improvements and responsible for removing impediment and working with other scrum master in the organization to identify and plan sprints, and address dependencies and risk within the Epic.

Initiated and lead the metrics reporting improvement effort for performance validation cycles across multiple release.

Jun,2012 – May,2013

IT Scrum Master / Business Analyst

PNC BANK, New York City Metropolitan Area

Responsible for leading the requirements management process for the API Security and call center across the organization. Developed user stories and worked directly with other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories as the regulatory requirements for the API Security and call center suddenly changed. Worked closely with counterparts in Product Management to align on the vision, program backlog, and roadmap. Worked closely and daily with Scrum teams to ensure output was aligned with expectations. Worked with a diverse set of contractor and government personnel to track, manage, and resolve technical issues. Designed and implemented the requirements management process to comply with the data delivery requirements established by API Security and call center.

Education

UNIVERSITY OF BUEA – BBA- Business Administration & Management

SCRUM ALLIANCE – Certified Scrum Master

Professional Affiliations

IcAgile - Coaching

Scrum Master – Scrum Alliance

Volunteer, Agile DC – Gallaudet University (2018)

SAFe Agilist 5.0

Certified Scrum Product Owner

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