C

John Carlson

608-***-****

adll0u@r.postjobfree.com

m

Verona, WI 53593

SUMMARY

Customer-oriented General Manager with 9 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. SKILLS

Cost analysis and savings

Sales strategics

Employee development

Purchasing and planning

Financial administration

Task delegation

Issue resolution

Bookkeeping

Supervision and training

Schedule management

Policy/program development

Customer retention

Performance improvements

Communication

EXPERIENCE

Gym Owner

Madison, WI

Badger Gymnastics Academy West/ Feb 2002 to Current Assessed, optimized and elevated operations to target current and expected demands. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment. Owned and managed daily operations of Badger Gymnastics business, including supervising employees and providing onsite training and continuing education to staff. Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.

Directed implementation of strategic business plans to achieve goals and objectives. Resolved issues quickly through meticulous research and quick decision making. EDUCATION AND TRAINING

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