Sivasankaran S

#*A, Venkateshware Nager, *st street,

2nd Part, Kodungaiyur,

Chennai - 600118

Email ID :adll0m@r.postjobfree.com

Mobile:+**-**-**-**-**-**

Company :FIITJEE Limited

Designation :IT Customer Support Executive

Duration : March-2019– Sept 2020

Project Description

FITTJEE is one of the training institute. It offers courses for kids studying in grades 6 to 12, claiming to prepare its members for NEET, IIT, JEE, SAT, NTSE, KVPY, and JSTSE. In this project providing support to resolve the customer’s queries.

Roles and Responsibilities

Provide customer support through Chat.

Solved most of the customers issue through chat.

Attend customers calls and provide the valuable support to them

Maintain entry management system, which controls the entire customer support activities.

Performed a variety of tasks like answering or referring inquiries, solving problems.

Handling complaints and offering advice and instructions and received the Customer Satisfaction.

Maintained a high level of Professionalism and patience to the customer.

As a Lead role customer service representative motivated to maintain customer satisfaction and contribution to company success.

Company : Tata Consultancy Services

Designation : Senior Process Associate

Duration : 4 years & 5 months of Experience

Mortgage Loan Processor :

Diligent and detail oriented – thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.

Loan Processing Expertise :

Conforming and non-conforming loans, FRMS, ARM, GPM.

Fannie Mae, Freddie Mac guidelines FHA, VA, USDA, Rural Development Loans.

Roles :

Provide support to loan officer by ensuring accurate processing of mortgages.

Review and verify the borrower’s income, credit reports, employment histories and title insurance

Ensure all files were complete prior to underwriting hand-off and co-ordinated effectively with title companies to ensure smooth charges.

Achievements Highlights:

Regarded as one of the company’s most productive loan processors, handling an average of 42 files monthly.

Outperformed company average in

Processed challenging loan application with problematic credit history.

Employment History

ORGANIZATION

DESIGNATION

YEARS OF EXPERIEINCE

PLACE

Tata Consultancy Services

Subject Matter Expert

4 years & 5 months

Chennai

FIITJEE Limited

IT Customer Support

Executive

1 years & 5 Months

Chennai

Educational Qualification

COURSE

YEAR OF PASSING

SCHOOL/ COLLEGE

PLACE

M.B.A Finance

2011-13

Madras University

Chennai

B.com

Corporate

Secretaryship

2008-11

Shree Chandraprabhu Jain college

Chennai

HSC

2007-08

Grace MHSS

Chennai

10th

2005-06

Our Lady’s MHSS

Chennai

Carrier Activity

Green Belt in lean six sigma at TCS.

Reduction in UPT

Star Performer Award

Academic Activity

Internship Training in “Manali Petrochemical LTD”

Computing Skills

Certified Diploma in Software Engineering in GNIIT.

Proficient Knowledge in MS office.

Typewriting course with distinction.

Area of Interest

Challenging Environment to Work.

To face new task every day.

Strength

Interpersonal skills

Critical thinking skills

Good organizer/leader

Place: Chennai Signature

Date:

Contact this candidate