SUBASEENI GANAPATHY

**A Verdun Road Singapore ***277

Tel (Mobile): +658*******

E-mail: adlkyg@r.postjobfree.com

Personal Particulars

Age : 36 years old

Date of Birth : 4th June 1984

Nationality : Malaysian

Gender : Female

Race / Religion : Indian / Hindu

Marital Status : Single

IC Number : 840***-**-****

Driving License : B2 and D

Educational Background

1. Tertiary Education:

Bachelor's Degree

Field of Study : BSc Geoinformation (GIS)

University : University Technology of Malaysia (UTM), Malaysia

Graduation Date : May 2008

Current CGPA : 2.89

2. Secondary Education:

Higher School Certificate

Field of Study : Science Stream

Name of School : Sek.Men.Keb Panglima Bukit Gantang, Parit Buntar, Perak

Sijil Pelajaran Malaysia (SPM)

Field of Study : Science Stream

Name of School : Sek. Men. Keb. Methodist, Parit Buntar, Perak

Employment History

1.Company Name : VADS Berhad, TTDI, Kuala Lumpur.

Position Title : Customer Service Engineer

Position Level : 1st level IT support

Specialization : IT/Computer - Hardware

Date Joined : 14th July 2008

Date left : 14th January 2009

Work Description :

The main role of CSE is to provide troubleshooting support to customers from Malaysia in the event of a network fault. The main activities of the CSE are:

1)Record of customers’ complaints (Via phone & email).

2)Monitor customer’s network proactively.

3)Perform 1st level troubleshooting with customer and local PTT (identify cause root for the line down and troubleshoot accordingly).

4)Escalate to Internal & External.

5) Follow through until the problem is resolved.

6)Generate reports.

7)To alert customers on every outages via e-mail, phones and SMS.

8)Opening, updating and closing of trouble ticket.

9)Dispatch 2nd level engineer on site.

10)Work together with 3rd level engineers.

11)Dispatch spare equipment for fault restoration.

12)Collection of daily health check on leased line and ISDN line (Back up)

13)Liaising with other PTT on trunk and backbone issues

2.Company Name : HP Enterprise Services, Cyberjaya.

Position Title : Technical Solutions Representative III

Position Level : 1st level IT support

Specialization : IT/Computer - Hardware

Date Joined : 23rd February 2009

Date left : 28th February 2012

Work Description:

The main role of Technical Solutions Representative III is responsible for troubleshooting, documenting, following up, and resolving IT faults faced by General Motors users from Australia AND New Zealand. The main activities of the TSR III are:

1)Follow standard help desk procedures.

2)Log all help desk interactions.

3)Follow through until the problem is resolved.

4)Opening, updating and closing of trouble ticket.

5)Interacting with customers via multiple contact channels like phone, e-mail, web submittal and text chat on IT fault that faced by users.

6)Remotely access user’s machine and perform first level troubleshooting on supported software and applications such as Lotus Notes, VPN Connection error and etc. Advise user on appropriate action.

7)Identify cause root for the IT fault and troubleshoot accordingly, and redirect problems to appropriate resource.

8)Identify and escalate situations requiring urgent attention.

9)Track and route problems and requests and document resolutions.

10)Prepare activity reports.

11)Generate reports.

12)Dispatch 2nd level engineer to on site.

3.Company Name : Dell Asia Pacific Sdn. Bhd, Penang.

Position Title : Client Technical Support Senior Associate

Position Level : 1st level IT support

Specialization : IT/Computer - Hardware

Date Joined : 10th March 2012

Date left : 31st January 2014

Work Description:

The main role of Client Technical Support Senior Associate is responsible for troubleshooting, documenting, following up, and resolving technical issues faced by users from Australia AND New Zealand on faults of all Dell Hardwares that reported over phone, email, chat and self service portal.

4.Name : Citibank Sdn Bhd, Johor.

Position Title : Customer Service Officer

Position Level : Call Center Executive

Specialization : Bank products

Date Joined : 11th August 2014

Date left : 31st September 2015

Work Description:

The main role of Customer Service Officer is responsible for recordings, troubleshooting, documenting, follow up, and resolving faults that experienced by an existing Citibank users from Singapore on credit cards and banc products as well as general enquiries.

Other activities of the Customer Service Officer are:

2) Sell personal loans from credit cards to an existing user.

3)Escalate case to the respective departments if further assist needed.

5. Name : IBM Pvt Ltd

Position Title : Service desk agent

Position Level : 1st level IT support

Specialization : IT/Computer - Hardware

Date Joined : 24th October 2016

Date left : 31st July 2018

Work Description:

The main role of service desk agent is responsible for troubleshooting, documenting, following up, and resolving technical issues faced by users from Government Hospitals of Singapore that reported over phone, email, chat and self-service portal.

6.Name : HCL Pvt Ltd

Position Title : Helpdesk engineer

Position Level : 1st level IT support

Specialization : IT/Computer – Hardware

Date Joined : 1st August 2018

Date left : 31st June 2019

Work Description:

The main role of helpdesk engineer is responsible for troubleshooting, documenting, following up, and resolving technical issues faced by Premier and ordinary users from Government Sectors of Singapore that reported over phone, email, chat and self service portal. Helpdesk engineer will need to process service requests as well at Active Directory.

7.Name : NCS Pvt Ltd

Position Title : Desktop Engineer

Position Level : 1st level IT support

Specialization : IT/Computer – Hardware

Date Joined : 2nd July 2019

Date left : 31st January 2020

Work Description:

The main role of desktop engineer is responsible to fix any kind of IT issues that faced by teachers and students at Singapore schools and colloges.

8.Name : PCCW Pvt Ltd

Position Title : Desktop Engineer

Position Level : 1st level IT support

Specialization : IT/Computer – Hardware

Date Joined : 11th February 2020

Date left : current

Work Description:

The main role of desktop engineer is to image new computers and deploy to users. At the same time fix it faults that faced by users onsite.

Additional Certificates

Completed successfully ITIL Version III foundations

Skills

GIS : ArcGIS, MapInfo, Autocad, ArcView, MApGuide

Others : Microsoft Office (Word, Excel, Power Point and Outlook), Microsoft Project,C++,Borland C++, Visual basic Application, Cold Fusion.

Language Spoken : English, Malay and Tamil

Language Written : English, Malay and Tamil

Relevant course work

●Remote Sensing

●Environmental Management

●Land Surveying

●Photogrammetry

●Digital Terrain Modelling

●GPS Surveying

●Digital Photogrammetry

●System Analysis And Design

●Computer And Data Communication

●Programming

●Cartography Design

●Spatial Analysis

●Resource Management

●Cartography

●Data Management

●Networking

Additional Info

Final Year Project (Thesis):

GIS application in Taxi Service

Description: Developed a route analysis using Network Analysis toolbar in ArcGIS software to identify shortest and fastest route, total distance, total travel time and predicted arrival time from a location to another.

Achievements:

1. Tertiary Level: 2003 – 2006

University Technology of Malaysia, Skudai, Johor.

AJK in Tamil Society of UTM, 2004

Participant of GIS camp in Gunung Pulai

Member of Geoinformation Club

2.Secondary Level: 2001 – 2002

SMK Methodist,Parit Buntar,Perak and SMK Panglima Bukit Gantang, Parit Buntar, Perak

Two years continuous champion in choral speaking in district level (1999&2000)

Vice President of Red Crescent Society (2001)

Champion in Tamil debate competition in district level (2001)

President of Tamil Society (2001)

AJK of Mathematic and Science Society (2001)

Member of Netball Society (2001)

Availability : Immediately

Expected salary : SGD 3500

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