Manager Customer Service

Jobelle Babe Baltazar Geolin

Email: *************@*****.***

Mobile: 094*-***-****

Address: Banhigan, Dalague

SUMMARY

Detail-oriented and personable bank teller with significant experience completing clients deposits, withdrawals, and balance inquiry activities. Able to answer customers questions about bank policies and their account quickly and accurately. Maintains high level of attention to detail to ensure that all transactions are correct and accurately recorded.

SKILLS and QUALIFICATIONS

I have experienced in working in customer service field. I have good communication skills to make good interaction with client. I am capable for problem solving. Customer satisfactions is my orientation. I am proficient with various software programs. I have the ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

EDUCATIONAL BACKGROUND :

Cebu Technological University November 2016

Diploma in Professional Education

University of Cebu March 2012

Bachelor of Science in Customs Administration

Dalaguete National High School March 2008

Cawayan Central Elementary School March 2004

WORK EXPERIENCE :

Bank Teller / New Accounts, WEALTHBANK, Cebu City 2019-2020

Responsibilities:

• Perform cash handling, Customer Service, balance drawer and petty cash

• Provide processing loan payments

• Perform opening new accounts for clients

• Activate ATM

• Keep proper cash limits, cashed check, accepted deposits, money orders and cash advances

Call Center / BPO, Customer Service (EXPEDIA), Teleperformance, 2012-2015

Responsibilities:

• Handle high volumes of call everyday.

• Assist customer to a Book flight, change airline ticket, cancel and refund

• Able to solve problems specially irate customer.

ORGANIZATION:

DAVA ( DALAGUETE VOLLEYBALL ASSOCIATION), 2009 – Present

• Volleyball Player (utility / open spiker)

• Organizer of Games (Summer League & Fiesta)

• Currently trainer of youth Volleyball team in Dalaguete

UC-RSO (UNIVERSITY OF CEBU-RONDALLA & SYMPHONIC ORCHESTRA)

• Scholar Student

• Member of Orchestra for 4 years

• Plays flute, guitar, ukulele & drums

CHILDREN HAVEN – CARBON MARKET, Present

• Volunteer for teaching street children every last Sunday of the month.

CHARACTER REFERENCE:

Maricris A. Kintanar 091*-***-****

WEALTHBANK Manager/ Ramos Branch

Renerey S. Flores 091*-***-****

WEALTHBANK Manager / Tabunok Branch

Bernard Cuandot 093*-***-****

High School Instructor / Volleyball Coach

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