Engineer Software

DILIP PRASANNA S

** *.*.****** *** Street, Peravallur, Chennai 600082

(M) +91-955******* adlkik@r.postjobfree.com:adlkik@r.postjobfree.com

Professional Summary

I have 10+ years of experience focusing on marketing, technical support, customer handling, and feedback gathering from customers for various Microsoft products, Symantec, Mcafee. My expertise lies in Desktop Service, Networking installation & troubleshooting with a long 7-year history of Server maintenance and Backup system maintenance.

Technical Expertise

Hardware

Servers, PCs, NIC, Modem, Hubs and Switch.

OPERATING SYSTEM

Windows 2000/XP/7/8/10, Windows 2008/2012 Server

Education

Bachelor of Arts in English Literature from Annamalai University, Chennai, India.

Diploma in Computer/TV mechanic from SISI, Chennai, India.

Certifications

MCITP certified on Windows 7 Desktop Administration (70-686).

MCTS certifies on Windows 7 configurations (70-680) and Windows 7 & Office 2010 Deploying (70-681)

Top salesman of the month 12 times during my tenure with Supreme Computers India Pvt. Ltd and Power Centre Pvt Ltd.

Experience

Company : Arena Animation Pvt Ltd

Duration : 2019 November

Designation : System Administrator

Provide technical support for both hardware and software issues our users encounter. Manage the configuration and operation of client-based computer operating systems

Manages the day-to-day operations of the Arena Animation Pvt Ltd computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.

Create and verify backups of data. Monitor the system daily and respond immediately to security or usability concerns. Respond to and resolve help desk requests.

Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.

Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

Upgrade systems and processes as required for enhanced functionality and security issue resolution. Administrate infrastructure, including firewalls, databases, malware protection software and other processes.

Establishes, maintains and manages user’s accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.

Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.

Ensures high availability and acceptable levels of performance of mission critical host computer resources.

Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology

Handled the Nuke software solutions Adobe Photoshop Cloud software Solution, FTP Data transfer IBM Websphree cloud data handled now

Company : JRA Pvt Ltd

Duration : 2018 December -2019 Aug

Designation : System Administrator

Provide technical support for both hardware and software issues our users encounter. Manage the configuration and operation of client-based computer operating systems

Manages the day-to-day operations of the JRA Pvt Ltd computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.

Create and verify backups of data. Monitor the system daily and respond immediately to security or usability concerns. Respond to and resolve help desk requests.

Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.

Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

Upgrade systems and processes as required for enhanced functionality and security issue resolution. Administrate infrastructure, including firewalls, databases, malware protection software and other processes.

Establishes, maintains and manages users Unix accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.

Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.

Ensures high availability and acceptable levels of performance of mission critical host computer resources.

Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology

Company : Power Centre Pvt Ltd

Duration : 2007 April – 2018 June

Designation : Technical Support Engineer

Working as a technical support engineer and performing FMS for multiple clients for more than 7 years.

Desktop Service; Marketing & IT Product; Field Service; Network Installation and Troubleshooting.

Marketed the products, trained the sales team, planned strategies to improve sales by implementing sustainable offers.

Installation and Configuring DNS; Installation OS and software.

Installing Windows 2003, Windows 2008 Server and windows server 2012 R2Operating System as per Customer Requirement

AD Migration from windows server 2003 to Windows server 2012 R2

Managing DNS and DHCP initial Configuration and Troubleshooting Related issues

Providing Complete Support to Desktop Operating System ( Windows XP, Windows 7, Windows 8.1 and Windows 10 )

Configuring Raids on New Build Servers using IBM Serve Raid and HP Smart CD ( IBM X Series, HP Compaq DL Series )

Installing & Managing Hyper-V and providing Initial Level Support for Microsoft Virtual Network Infrastructure.

Configuring Domain security policies, Local security policies

Creating groups, users and assigning share permissions

Coordinating with Microsoft \ Symantec for Escalated Incidents for Root Cause Analysis ( RCA )

Antivirus software implementation and Upgrading McAfee and Symantec.

Install, Configure & manage Assembled and branded desktops (IBM\HP\DELL), notebooks(LENOVA\SONY\DELL\ACER\COMPAQ), printers(HP LaserJet and Network Printers ), Scanners, Modems, Internet mail setups for MS Outlook, Microsoft Office Products

Creating and Configuring Network and Dial-up Connections as per Customer requirement

Installation \ Reinstallation and Upgrading of operating system.

Backup\recovery of System and User data and full restore using Symantec Backup Exec 2010. Regular Backups of System State using NTBackup.

Microsoft Patch management Using WSUS.

Theoretical knowledge of LAN technology, Ethernet, Hubs, Switches, W-LAN. Basic Troubleshooting of LAN Networks

Company : Supreme Computers India Pvt. Ltd

Duration : 2004 Apr – 2007 Mar

Designation : Customer Support Engineer

Worked as a customer support engineer and performing sales and services of Desktop/Laptop/Accessories.

Desktop Service; Marketing & IT Product; Field Service; Network Installation and Troubleshooting

Equipped the sales team with marketed skills, knowledge about the products, devised system to monitor the drop in sales and crank up profit values by providing deals and free service for the customers.

Installation and Configuring DNS; Installation OS and software

Assembling & Servicing of PC’s

Trouble shooting problems related to networking, computer hardware, printers, peripherals, security, Virus Problems (Windows2000, XP Professional)

Experience with antivirus solutions

Trouble shooting of all type of problems in Local Area Networking.

Configuration of IP address on stand-alone as well as on LAN

Network, Hub, Cabling installation on LAN

Ability to implement, troubleshoot system software independently

Company : Softnet Computer Centre

Duration : 2002 Apr – 2004 Mar

Designation : Network Service Engineer

Worked with Softnet Computer Centre as a Hardware Service Engineer with below responsibilities.

System Service.

Installation of OS and network configuration.

Network printer installation.

Troubleshooting Hardware and OS.

Troubleshooting Network problems.

Windows 2000 Server Networking.

Configuring DNS Server

Company : PCS System Service

Duration : 2001 Mar – 2002 Mar

Designation : Hardware Engineer

Worked with PCS System Service as a Hardware Engineer with below responsibilities.

System assembling

OS and software installation

Hardware installation & troubleshooting

Troubleshooting the network

Modem configuration

Install and configure server operating system.

Configuring MS Outlook, Outlook expresses and backup the file installation.

Personal Details

Date of Birth

9th Oct. 1983

Sex

Male

Nationality

Indian

Marital Status

Married

Place: Chennai. Yours truly,

Date : (S.DILIP PRASANNA)

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