Administrative Assistant Customer Care

adlkia@r.postjobfree.com

(***) *** - ****

MONIKA BAREFIELD

CLIENT SERVICES REPRESENTATIVE

OBJECTIVE

A Client Services Professional bringing 10+ year experience.

Bringing seasoned computer skill, keyboard proficiency.

Proficient in multi-tasking on computer, phone and chat rooms, Active listener, Ability to engage with interest.

Demonstrates problem solving with proven techniques. Marketing customization from a need analysis approach.

EXPERIENCE

Work from Home Freelancer – 01/2021 to Present

Editing, Proofreading, Feature Writing, Technical Writing

Verizon Wireless Corporation -Kennesaw, Georgia

Customer Care Technical Support Representative:

Processed a “Needs analysis using good judgement.

Review Verizon’s billing policies.

Ensured the method “First Call Resolution” utilized.

Provided technical, product, billing support to Territories: Mideast, Midwest, Northeast, Northwest, Southwest and Southeastern United States.

IBM Corporation – Atlanta, Georgia – New York – Canada

Project Manager Assistant (Customer Education Business Unit):

Managed and Coordinated a Dallas Texas project.

IBM Canada Client Base Edmonton, Canada.

Managed Graphics development, Emailing’s, Registration

Instructed 1-800 Line end-users for Itinerary for 1000+Attendees.

Coca-Cola Corporation – Atlanta, Georgia

Administrative Assistant – Marketing & Sales USA - Team

Administrative Assistant – Media Relations & Television - Director

Administrative Assistant – Interior Design Offices - Director

Panelist Speaker - Vendor Relationships Council Luncheon

Time Warner Cable Corporation – New York

Product Specialist- IT - Sales:

Managing Billing on Clients Accounts

Troubleshooting Cablevision Digital Networks

Product Marketing and Sales, upgrades.

Additional Accomplishments

Delta Global Services: DGS Atlanta Airport for DELTA AIRLINES

Awarded for “Going above and beyond the Call of Duty"

The Honorable Michael Bloomberg for Mayor – Marketing PR - Brooklyn, NY

The Honorable Andrew Young for Mayor - Marketing PR -Atlanta, GA

Commissioner Michael Hightower - – Secretary

Public Relations / Events Commentator

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