Customer Service Assistant

Matthew Hunter

Wahiawa, HI ***** Cell: 808-***-**** Email: **********@*****.***

SUMMARY

•Highest level of hospitality

•Meet and ascertain guests’ expectations/satisfactions

•Good computer skills, including use of Microsoft Office 360 and inventory control applications

•Excellent organizational skills, and ability to prioritize tasks, meet deadlines, analyze issues, solve problems and multitask

Friendly hardworking individual with 8 years of experience handling and managing customer service for large and small companies. Always open minded to different job opportunities while having a flexible schedule, and available at any moment. Particularly skilled at time management, having strong communication and organization skills, working diligently with others, and having a professional yet social personality.

WORK EXPERIENCE

Front Desk Specialist

Airport Honolulu Hotel – Honolulu, Hawaii

•Check in guest in an efficient and friendly manner. Assures guest is assigned to room requested and charge the correct rate.

•Arranges guest luggage to be delivered to room and issue correct keys to the guest

•Check out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest and accurately settles bill transaction

•Handle all guest interactions with professionalism, accommodating special requests whenever possible in person or through phone

•Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Aug 2018 - Current

Certified Nurse Assistant (CNA)

Lou’s Quality Home Health Service – Wahiawa, Hawaii

•Prepared and served or fed food to patients needing assistance

•Assisted personal tasks such as hygiene and dressing

•Participated patients with gentle activities to ensure a healthy diet by staying active

•Provided excellent communication skills to guarantee a friendly setting

•Maintained a safe and clean environment for patients

•Help patients take prescribed medication

•Reported any unusual incidents

•Able to multitask and act quickly in case of an emergency

June 2017 - Current

Shuttle Driver/Bellman

Airport Honolulu Hotel – Honolulu, Hawaii

•Provided excellent customer service by transporting guests to and from airport in a timely and friendly manner

•Adequately worked as a team member and with others to maintain a safe and organized transportation schedule

•Multitask between hotel shuttle driver to bellman job duties

•Ensured a positive hotel stay experience

May 2015 - Current

Busser

California Pizza Kitchen – Mililani, Hawaii

•Maintained a clean dining room, lobby, and service area

•Greeted newly seated guest and demonstrated excellent customer service

•Sanitized each table area to prepare for next guests

•Attained observational skills towards guests area and cleaning needs promptly

•Responded to guest requests with basic problem solving skills and diffused any conflict with unruly guests

•Payed attention to detail towards dishes after guests departed and took tableware to washing station

•Organized tables efficiently and assisted janitorial staff

•Completed end-of-shift cleaning duties sufficiently to ensure dining area cleanliness

•Assisted others by lifting heavy materials to its designated area

•Completed tasks quickly during hectic hours

Nov 2017 - April 2018

Busser

Hard Rock Café – Waikiki, Hawaii

•Assisted and communicated with hosts, servers, and other bussers

•Prepared a clean dining room area by setting table and stocking necessary supplies

•Closes dining facility by cleaning chairs, tables, sweeping floors, sanitizing bathroom, and removing trash

•Cleared dishes after guest departed, sanitized table area, and took tableware to washing station

•Payed attention to detail towards dishes after guests departed and took tableware to washing station

•Organized tables efficiently and assisted janitorial staff

•Completed end-of-shift cleaning duties sufficiently to ensure dining area cleanliness

•Assisted others by lifting heavy materials to its designated area

•Completed tasks quickly during hectic hours

•Follow all necessary safety procedure

Oct 2016 – May 2016

Busser/Take Out

California Pizza Kitchen – Kahala, Hawaii

•Maintained a clean dining room, lobby, and service area

•Greeted newly seated guest and demonstrated excellent customer service

•Sanitized each table area to prepare for next guests

•Attained observational skills towards guests area and cleaning needs promptly

•Responded to guest requests with basic problem solving skills and diffused any conflict with unruly guests

•Payed attention to detail towards dishes after guests departed and took tableware to washing station

•Organized tables efficiently and assisted janitorial staff

•Completed end-of-shift cleaning duties sufficiently to ensure dining area cleanliness

•Assisted others by lifting heavy materials to its designated area

•Completed tasks quickly during hectic hours

•Follow all necessary safety procedures

June 2014 – Nov 2015

Solar Installer/Delivery Driver

Solar City – Sand Island, Hawaii

•Installed photovoltaic (PV) systems in accordance with codes and using drawings, diagrams, and instructions

•Provided organization skills and attentive to detail by determining size, rating, and location for operation or installation

•Observed for electrical defects to ensure proper functioning

•Maintained and cared for mechanical equipment

•Familiar with the area and delivered photovoltaic systems to designated area and followed routed in a timely schedule

•Loaded, unloaded, and prepared items from vehicle

•Collected payments, and completed logs and reports

March 2012 - Oct 2012

Cook/Cashier

Blazin Steaks - Mililani, Hawaii

•Multitasked while prepping and preparing at various stations

•Expedited all guest orders sufficiently to perform multi task smoothly in a fast paced environment

•Closed workstation to ensure the area is sanitized and clean for the next day

•Took safety precautions while in the kitchen

•Provided customer service and greeted guests

•Calculated monetary exchange by taking guest orders and receiving payments

Nov 2011 - May 2012

Utility/Cook

Zippy’s - Mililani, Hawaii

•Prepared food and ingredients to assist lead cook and exceed guest needs

•Restocked and ensured all food and items stored properly in designated areas

•Provided communication skills with other cooks to maintain a successful schedule towards guest needs

•Ensured a sanitized and orderly environment in the kitchen

April 2010 - Sept 2015

Sandwich Artist/Cashier

Subway - Mililani, Hawaii

•Maintained a professional appearance and provided excellent customer service

•Assisted guest orders and prepare food to guest specifications

•Complete understanding of the menu and prepared food neatly in a timely manner

•Operated cash registers and receive payments

•Maintained a clean and sanitized area in dining area, kitchen and restrooms

•Restocked ingredients and items to be stored in proper areas

Nov 2009 - Dec 2010

ACHIEVEMENTS

•CNA 2016

•CPR 2016

EDUCATION

Leilehua High School – Wahiawa, Hawaii

June 2010

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