Alelyn Marie Estacio

**** **** **. ****** ******** 80205

720-***-****, adlkdf@r.postjobfree.com

Work Experience:

Airbnb Host

Denver Colorado

****-****

- Greeted and assisted guests from different countries.

- Customized rooms in accordance with guest expectations and standards.

- Accommodated bookings, guest questions and needs.

Island Resort Co-Owner/Developer

Fantasy World, Dalahikan Cebu

2010-2013

-Developed and implemented the property vision from the concept stage through operations.

-Provided all accounting and financial oversight.

-Represented and promoted the property.

-Led a staff of eleven in the housekeeping and food service departments.

-Actively supported the community to better serve our guests, team members, and the greater good.

-Ensured that guest expectations were meet.

Maranga Crafts and Metal (Part Time)

Office Management/Office Assistant

Cebu, Philippines

2010-2013

-Managed schedules, organized office functions, implemented inventory controls and standardizing shipping procedures.

-Prepared daily, weekly and monthly reports and updated company schedule.

-Performed basic accounting functions, including cash reconciliation and wire transfers

ICT

Customer Service Representative

Cebu, Philippines

2010-2010

-Handle 60+ interaction calls per day, friendly, personalized, giving detail and polite service to ensure customer satisfaction.

-Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.

-Improved call management database efficiency by changing and updating contact information.

-Performed quality assurance and reported incidents/errors to Supervisor.

-Worked well with a team of 12 people.

Tempura Japanese Restaurant

Hostess

2008-2009

-Greeted and acknowledged guests.

-Presented menus, created personal dining experiences, answered questions, and offered information on menu items, beverages, and specials.

-Accepted and organized reservations.

-Prepared seating assignments prior to service and presented the seating plan to the restaurant team during the pre-shift meeting.

-Walked through dining room during service to ensure guest satisfaction and advised servers and bussing staff of specific service needs.

-Addressed guest requests or complaints and escalated major complaints to the manager.

Education:

Interface Computer College, Manila, Philippines

Coursework toward BS Computer Engineering

2014-2016

-2014 Deans List

-2015 Member of Institute of Computer Engineering

-2016 3rd place in Computer Engineering Technical Competition

-2016 Award for Best in Thesis

University of the East, Manila, Philippines

Coursework toward BS Computer Engineering

2006-2008

-2006 Tan-Yankee scholar

-2007 Ms. Engineer

Manila Cathedral School Philippines

High School Diploma

-2006 Salutorian

Certificates:

-2012 Call Center Academy Cebu Trainee

-Autocad for Beginners

-The Art of 3D animation; Maya Essentials

Key Skills:

Self-Starter and Highly Motivated

Microsoft Word, Excel and PowerPoint

Type 85 words/minute

Basic accounting

Teaching, Training and Mentoring

Organization and planning

Staff management

Personal Interests:

Art, Dancing, Travel, Sci-Fi/Fantasy Fiction, Cooking.

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