Customer Service Sales
Resume:
Marzini Mokhtar
Everett, WA *****
**************@*****.***
Fast worker with vast experience & able to showcase my experience & skills Adapts well in new environment
Authorized to work in the US for any employer
Work Experience
Sales Rental Agent
Sixt Rent a Car - Seattle, WA
July 2019 to Present
• Identifies sales opportunities and acted on leads
• Establish and maintain relationships with clients
• Explains and negotiates sales agreements
• Presents products to clients
• Able to showcase product knowledge and address concerns of clients
• Provides outstanding customer service
• Manages customer escalations
• Provides support to clients in renting vehicles
Senior Manager
Public Bank Berhad - Kuala Lumpur, MY
January 1987 to March 2019
Ensuring all work assigned to staff and bank branches are carried out in accordance with Bank's Guidelines and Policies
• Monitoring progress in achieving target and loan growth
• Supervision of team to ensure effectiveness and efficiency
• Maintaining good rapport with all staff
• Evaluate and review loan proposals for approval or consideration
• Conducting training/courses for Managers and Loan centers
• Attending to audit matters/issues raised by Internal and External Auditors and Statutory Bodies
• Providing counselling and guidance to management staff on matters related to credit
• Assisting staff management and functions which includes appraisals, promotions, increments awards and disciplinary actions
• Assisting in solving IT related matters, customers' complaints and inquires Education
Bachelor's in Business
Curtin University of Technology
January 1983 to January 1986
Skills
• Bilingual (10+ years)
• Excel
• Time management (10+ years)
• Microsoft Office
• Leadership Experience (10+ years)
• Time Management (10+ years)
• Conflict Resolution (10+ years)
• Teamwork (10+ years)
• Team Management (10+ years)
• Team Leader (10+ years)
• Team Leadership (10+ years)
• Sales (2 years)
• Cashier
• Marketing
• Inventory
• Communications (10+ years)
• Microsoft Excel
• Word
• Management (10+ years)
• training Assessments Retail Customer Service -- Familiar November 2019 Comprehending and responding to retail customer needs. Full results: https://share.indeedassessments.com/share
• assignment/4wv4djunrosze-qx Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Multi-tasking and ability to excel under pressure Bilingual in English and Bahasa Malaysia Leadership and Decision-Making Time Management and Self- Motivated Conflict Resolution Adaptability and Teamwork
• Administrative Experience
• Negotiation
• Upselling
• Mentoring (10+ years)
• Communication Skills (10+ years)
• Organizational Skills
• Clerical experience
• Analysis skills
• Loan processing
• Banking
• English
• Fair Housing Regulations
Languages
• English - Expert
Certifications and Licenses
20 Hour SAFE Comprehensive: Applying Knowledge to Exam Preparation (14 Day,PE,OIL,1054
Present
Certificate of Completion for the Mortgage NMLS Licence. On my way to sit for the exam Assessments
Work Style: Conscientiousness — Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Project Timeline Management — Familiar
February 2020
Prioritizing and allocating time to effectively achieve project deliverables. Full results: Familiar
Written Communication — Proficient
February 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Customer Service Fit — Familiar
November 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Retail Customer Service — Familiar
November 2019
Comprehending and responding to retail customer needs. Full results: Familiar
Principles of accounting — Familiar
January 2021
Preparing financial records according to federal policies Full results: Familiar
Work style: Conscientiousness — Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Project timeline management — Proficient
December 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Data entry: Accuracy — Highly Proficient
November 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have completed the 20 hours training and in the midst of sitting for the NMLS examination
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