Joanne Sullivan

856-***-**** > adlkc2@r.postjobfree.com > West Berlin, N.J. 08091

Career Objective: Seeking a customer service position where I can use my previous experience to the fullest.

Experience: Global Furniture Group

Marlton, N.J. 08091 > March 2000 – August 2019

Title: Customer Service Representative

Responsibilities: Inbound and outbound calls. Emails, faxing, scanning and printing. Entered manual, faxed and EDI orders in system. Contact large carriers for delivery status. Issued returns, credits or restock fees. All calls entered in CEC every day. Utilized AS400 system with multiple sessions. Knowledgeable of all companies’ product. Strong interpersonal skills and multitask. Experience: Cendant Mortgage Company

Mount Laurel, N.J. 08054> September 1998 – December 1999 Title: Project Underwriter

Responsibilities: Inbound and outbound calls. Contact with management, insurance companies, brokers, end users. Data entry, emails and invoices. Contact with FHA, VA Fannie Mae, etc. Completed requirements, guidelines to approve condominiums.

Experience: Intelnet Answering Service

West Berlin, N.J. 08091> January 1998 -- November 1998 Title: Customer Service

Responsibilities: Large volume of inbound calls. Dealing with major phone companies MCI, Sprint, etc. Resolved any issues with telephone bills. Cancelling accounts, adding, removing customers phone lines. Resolved credit card issues. Experience: Ora Care Services

Marlton, N.J. 08053> September 1996 – September 1997 Title: Member Services

Responsibilities: Numerous inbound and outbound calls, data entry, invoices. Utilized information in the QSI system daily. Scheduling emergency appointments for patients to be seen by a dentist in their local area. Dealing with major health plans Amerigroup, Ameri- Health, HIP, Oxford, etc. Joanne Sullivan

856-***-**** > adlkc2@r.postjobfree.com > West Berlin, N.J. 08091 Experience: Sears Roebuck, Inc.

Moorestown, N.J. 08052> August 1985 – March 1996

Title: CSR/ Manager

Responsibilities: Customer service focus. Handled incoming calls, switchboard, cash register, microfiche, computer. Obtained shipping information and traced shipments. Utilized computer reports to determine merchandise status. Handled customer complaints daily. Trained and supervised new employees. Experience: Specialty Healthcare Company

West Berlin, N.J. 08091> January 1995 – July 1995

Title: Administrative Assistant

Responsibilities: Inbound and outbound calls, faxing, invoices, switchboard and computer. Transferred calls and emails to co-workers and managers. In contact with hospitals and patient care facilities. Patients needed health care supplies shipped to their homes. Followed up to be sure patients received their products. Education:

Merchantville High School

Merchantville N. J.

Maison De Paris

Trade/ Beautician