Delivery Driver

Tyler Davis

*** ******* *****, **** ** Hagerstown MD, 21740

240-***-**** • **********@*****.***

TECHNICAL SKILLS

• Familiar with Active Directory and applying security policies

• Understands basic command prompt functions on Windows and Unix/Linux machines

• Experience with a mobile device management program and AS400 programs

• Understands network topologies (physical and logical), security concepts such as how to assign permissions to users and groups, and protocols such as TCP/IP, HTTP, and DHCP EDUCATION

University of Maryland University College, Hagerstown, Maryland January 2017 - August 2018 Bachelor of Science in Computer Networks and Cybersecurity 3.0 GPA

• Knowledgeable of cyber-attacks such as Denial of Service (DoS), Man-in-the-Middle, phishing, password attacks, several others, and how to prevent them

• Understanding of the OSI model and networking protocols like TCP/IP, FTP, DHCP, DNS, and HTTP.

• Completed capstone course Current Trends and Projects in Computer Networks and Security which demonstrated working individually and in teams. Also demonstrated current espionage tactics from other countries, as well as current technologies enhancing security for networks.

• Completed several server, networking, and security courses that included hands-on lab work that demonstrated ability to resolve physical and virtual connections, establish firewalls or security protocols, or implement security policies and virtual hardware WORK HISTORY

Service Desk Analyst / Event Management Analyst November 2018 – July 2020 Global Data Consultants, Hagerstown, Maryland

• Assist individuals remotely around the world with computer issues varying from network connections, printers, determining hardware issues, and resetting accounts

• Contact and assist individuals at Level 1 in a ticket-based system (Service NOW)

• Troubleshoot issues with knowledge base articles and work with other IT teams to solve problems

• Monitor the client network for outages or downed hardware and services and report them in a timely manner

• Review reported suspicious emails and escalate them if they are potentially dangerous

• Check and review SOP’s for the client to ensure processes are clear and consistent Person-in-Charge (PIC) April 2014 - Current

Jimmy Johns, Hagerstown, Maryland

• Promoted business as a Catering Manager for a short time. Took samples of food to local businesses to promote store

• Manage shifts while completing customer orders quickly and accurately

• Train new staff on several roles and help lead others to successful shifts

• Count and report the weekly inventory

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