Project Executive

Noor Atiqah

Zainudin

Contact Centre Supervisor

Hardworking & Trained in project with extensive

product knowledge of company, project and

client and giving training to new agents in

current project. Not limited to creativity and

"motherly figure".

****************@*****.***

+601*-********

Penang, Malaysia

linkedin.com/in/noor-atiqah-zainudin-

4a3a06b3

facebook.com/atie.910817

WORK EXPERIENCE

Contact Centre Supervisor

Teleperformance Malaysia

11/2019 - Present, Penang, Malaysia

Responsible to resolve customers, agents and TOPS

queries in a timely and accurate way through call, email and workplace chat.

Identify agents opportunity & strength in team, companies and provide daily detailed report to the TOPS

management.

Weekly Data Research (Power BI) on the Penang team to be compared with another project location (Lisbon & Manila etc).

Handling weekly Internal Calibration as Mediator (mostly on Support meeting - QA`s, Trainers, WFM team).

Responsible with identifies customers and agents

assistance in using specific features and functionalities in project (B2C & C2C).

Handled over 5,124 cases through calls, chat and emails. Administrative Executive

Mostech Engineering Sdn Bhd

09/2017 - 10/2019, Kepala Batas, Kedah.

Handled company`s daily, weekly and monthly report alongside with Account Report (using UBS system &

Microsoft Excel).

Handling inventory & supply control.

Produce & distribute memos, letters, faxes & forms. Prepare & monitor quotation & invoices.

EDUCATION

Bachelor of Hospitality & Tourism

Management

UiTM Malacca City Campus

09/2013 - 07/2016, Malacca, Malaysia.

Diploma in Hospitality & Tourism

Management

Polytechnic Tuanku Syed Sirajuddin

01/2010 - 12/2012, Perlis, Malaysia.

SKILLS

Power BI, Data Research Product Knowledge

Team Planning & Leadership People Management

Supervise Team Productivity Strategic Planning

Coaching & Provides Training Clear Clarity

Microsoft Office Training, Mentoring & Coaching

Good Listening & Time Management Skills.

HONOR AWARDS

MATTA FAIR Representatives (08/2016 - 08/2016)

Malaysian Government Tourism.

Leader of Presenting Research on Sampling using

Aerial View for Tourism Research. (06/2015 - 06/2015) UiTM Malacca & MIIEX

LANGUAGES

English

Full Professional Proficiency

Malay

Native or Bilingual Proficiency

Japanese

Limited Working Proficiency

INTERESTS

Travelling Crime Investigation

Real Estate Investment Swimming

Achievements/Tasks

Achievements/Tasks

Contact this candidate