Mary Alice Johnson

*** * ******** **

Greensboro NC 27406

336-***-****

Objective: To obtain an administrative position that will utilize my skills and offer professional development Employment

2020-Present Samsung, Greenboro, NC

Customer Service

Set up deliveries, put in replacement orders,Set up service calls, offer deals, offer resolutions, assist customers with any existing problems, forward customers to the correct departments for a resolution 2018-2019 Synergy, Comfort Keepers, Home Instead Senior Care Caregiver

Assist Seniors with maintaining their daily lifestyles. Dressing, eating, everyday activities, companionship, light housekeeping, preparing meals, running errands and maintaining appointments. Keeping them motivated and active. 2016-2018 Benefits in a Card Greenville, SC

Customer Care

Enroll in medical insurance, answer questions, go over benefit information, process payments, handle disputes, data entry

2010-2016 Maple Grove Greensboro, NC

CNA/RNA/Med Aide

Distribute Medication, take vital signs, monitor blood sugars Helping people with their activities of their daily living (bathing, dressing, eating, toileting, hygiene, activities) Helping people with rehabilitation, restoring the use of body functions (cueing, applying splints, exercising, range of motion, ambulation)

2007-2008 Slomins Hicksville, NY

Customer Service Representative

Troubleshooting, Assisting alarm customers with problems with alarm equipment or alarm equipment functions, Setting up contracts for heating units, air conditioning units and putting in emergency service calls Setting up budgets plans for customers, Answering various calls directing customer calls to the correct associate Processing information for possible leads and setting up appts for sales consultants Assisting customers with billing questions and processing payments 2004-2006 Dispozo Products Greenville, SC

Logistics Coordinator

Handled freight and invoices on inbound and outbound freight Answered phones, Assist Customers, Liaison between customer service and the shipping department Retrieved freight rates, assigned a carrier and set up pick-ups and delivery appointments Maintained and printed the bill of ladings for inbound and outbound freight Signed in truck drivers and assigned them to a dock door for loading & unloading 1998-2003 Conway Central Express Maspeth, NY

Customer Service Representative

Answer various service calls, gave rate quotes, offer customers various shipping options Billing and coding, set up pick-ups and delivery appointments Assist Executive Account Representative by handling priority accounts Trained all new customer service representatives

1989-1998 Eastern Paralyzed Veterans Jackson Heights, NY Benefits Officer/Human Resources Assistant

Maintain and coordinate membership records, data entry, updated membership information process membership dues report to National Officer on a monthly basis with all concerns of the memberships benefits Liaison between service officers, social workers and other staff in concerns of membership and benefits Formulate job descriptions, assist in placing ads for job vacancies, screened resumes, administered typing test, conduct, orientation for new hires