Assistant Customer

Jessica Alvarez

**** ******* **, **** ******, FL 34668 – 352-***-**** – *************@*****.***

Objective

To use acquired educational knowledge, work experience, and skills to further advance company and employee well-being.

Experience

Call Center Customer Service Rep

Dial America, Port Richey, FL

October 2020 – Current

Activate and Register Customer Credit Account Card services by providing Exceptional Customer Service.

Adhered to a verbatim script to upsell credit card protection plan.

Summer Camp Counselor

Veterans Park Pasco County, Hudson, FL

June. 2020 – July 2020

Plan, oversee, guide, and teach campers crafts, games, social skills while ensuring camper safety.

Asked to lead weekly group games for campers and organize fellow counselors to instruct campers with daily routines.

Call Center Customer Service Rep

FAFS, Odessa, FL

March 2020 – June 2020

Provide excellent customer service with cancels, reorder, and refunds.

Following scripted dialog with dynamic speaking with the ability to identify customer needs, clarify information and research issues providing solutions.

Assistant Bookkeeper

Go Facilities, Inverness, FL

Dec. 2019 – March 2020

Accounts Payable, Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Operate computers programmed with accounting software to record, store, and analyze information.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Office Manager/Bookkeeper

Bay Area Land Services, Port Richey, FL

Jan. 2019 – July 2019

Accounts Payable, Accounts Receivable, General Ledger, and multiple account reconciliation.

Process payroll information; hiring-related paperwork.

Prepare bank deposits, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Accounting/Administrative Assistant

LRE Ground Services, Brooksville, FL

May 2018 – Jan. 2019

Inventory and order materials, supplies, and services.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Logistics/Scheduling Coordinator

Tibbetts Lumber, Land O’Lakes, FL

August 2016 – April 2018

Resolve problems concerning transportation, logistics systems, invoicing, & customer issues.

Negotiate with suppliers or customers to improve supply chain efficiency or sustainability

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Education

Associate in Arts

Pasco-Hernando State College, New Port Richey, FL

August 2014

Moundridge High School, Moundridge, KS

June 2000

References available upon request.

Contact this candidate