Customer Service Sales

JASPREET KAUR

510-***-**** **********@*****.*** Modesto, CA

EDUCATION

California State University – East Bay, CA 2020

Bachelor of Science, Business Administration - Accounting

TECHNICAL SKILL SET AND LANGUAGES

Languages: Punjabi/Hindi

Skills: MS Office Suite Accounts Payable/Receivable Budget Forecasting Purchase Orders Kinesiology Customer Service

Vendor Payments Financial Reporting (GAAP) Data Analysis Taxes

PROFESSIONAL EXPERIENCE

Antonini Enterprises, Stockton, CA July 2020 to Present

Maintenance Retail Operations Assistant

Prioritized daily support for maintenance manager; processed 2500 work orders/100+ purchase orders monthly.

Minimized process discrepancies by 15%; maintained accurate inventory data parts for 150 tractors/400+trailers.

Centralized practices for end-of-month reports; identified improvements for accounting procedures by 20%.

Showcased outstanding customer service while assisting patrons at front desk; scheduled 50+ deliveries daily.

Masonic Homes of California, Union City, CA April 2018 to May 2019

Accounting & Finance Intern

Analyzed and updated 300+ residents’ pension financial data; prepared weekly financial reports.

Reconciled, scanned, uploaded 450+ credit cards monthly; prepared monthly accrual entries.

Managed $50k+ daily bank transactions for 300+ residents’ trust fund bank accounts.

Assisted with financial planning/costing process; identified/recommended 5 cost improvements.

Ross Stores, Hayward, CA December 2016 to March 2018

Sales Associate

Assisted 40+ customers daily; provided recommendations to customers generating an average of $5K weekly in additional revenue; assisted team members handling cash registers with exceptional customer service.

Achieved 130% of sales goals for 4 consecutive months; received 95% in customer service feedback surveys.

Helped Hindi and Punjabi-speaking customers, increased store revenues/store loyalty by 30%.

Resolved 300+ billing/payment questions weekly; consistently met performance benchmarks for speed/accuracy.

Liberty Tax Services, Hayward, CA October 2016 to April 2017

Tax Preparer

Prepared and filed 200+ tax returns; ensured clients comply with federal/state tax laws; increased returns by 20%.

Followed company’s procedures regarding information handling ensuring client’s confidentiality.

Assisted with 30+ accounting and bookkeeping processes from journal entries for 220+ loyal customers.

Proactively network and market business to develop customer base and increase firm’s clientele by 25%.

Subway Restaurant, Newark, CA January 2014 to November 2016

Cashier/Sandwich Artist

Maintained high standards of customer service; assisted store owner with weekly scheduling of employees.

Prepared 90+ subs daily; maintained high standards of customer service during fast-paced operations.

Processed $800+ payments in cash, credit cards; audited cash register/bank deposit daily; trained new staff.

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