Service Representative Customer
Resume:
ANNAYIL
BRAVO
annayilbravo@ya
hoo.com
Richmond, VA
23234
SUMMARY
Personable and dedicated Customer Service Representative with
extensive experience. Solid team player with upbeat, positive
attitude and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to
company success. Specialize in quality, speed and process
optimization. Articulate, enthusiastic and results-oriented with
demonstrated passion for building relationships, cultivating
partnerships and growing businesses.
SKILLS
© Office 365, Google Docs,
Pages, and Adobe
Able to learn quickly with
minimal supervision.
Problem-solving abilities
Call center experience
Leadership
Time management
© Customerservice skills Organization
© Hiring Detail Oriented
© Office
© Scheduling
© Supervision
EXPERIENCE
Customer Service Representative
Richmond, VA
Teleperformance/ Nov 2020 to Current
© Assisted USAA members with inquires in the deposit banking
department
© Asked probing questions to determine service needs and
accurately input information into electronic systems.
© Escalated customer concerns, store issues and inventory
requirements to supervisors.
© Informed customers about billing procedures, processed
payments and provided payment option setup assistance.
© Upheld privacy and security requirements established by
federal banking regulatory agencies.
© De-escalated problematic customer concerns, maintaining
calm, friendly demeanor.
Office Associate
Chesterfield, VA
Food Lion/Jun 2019 to Jan 2021
e Ensure all tills and store safe were balanced and accurate
without errors upon closing.
© Managed front end of store along with Customer Service to
include scheduling and hiring.
@ Managed multiple storefronts with ease, when the opportunity
arose.
© Offered diverse clerical support to office team members,
including managing correspondence, answering telephone
calls and tracking documentation.
© Provided assistance to front-line cashiers during busy time
periods.
@ Trained new team members in cash register operation, and
customer service.
Chester, VA
Drink Mixer/ Feb 2018 to May 2018
© Created multiple drinks from scratch during afternoon and
evening rush hours without negative reports.
@ Maintained work area to the highest ServSafe standards.
© Assisted in keeping the kitchen stocked at all times to maximize
production.
EDUCATION
High School Diploma
Lloyd C. Bird High School Jun 2020
Chesterfield, VA
with Distinguished Honors, Chesterfield VA, LC. Bird
© Ranked in Top 5% of class
© 4.3GPA
CLUBS AND VOLUNTEERING
@ 2017-2020 Cheer Captain - 2016-2020 Volunteer at Barc Animal
Shelter - National Spanish Honor Society - National Honor
Society - Culinary Club - Family Carrier and Community Leaders
of America Club
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