Customer Service

Customer Service Associate

Manage customer concerns with the objective of

maintaining positive customer relationships with the organization

Respond promptly and professionally to incoming

customer inquiries, by telephone

Maintain updated knowledge of the organization's

products, services, and customer service policies

Resolve customer questions and queries and check that the customer understands

Recommend new products or services or make

suggestions for improvements

EXL (Jan 2021 - Present)

Hostess

The first point of contact for members.

·Answering phone calls and providing members with any information they need about the country club or restaurant

·Assigning sections for servers.

·Seating members at their seats and making sure they feel comfortable.

·Admin work for kitchen and valet which includes table breakdown.

·Checking in members when they arrive at the restaurant Boca West Country Club (Oct 2019 - Apr 2020)

EMPLOYMENT HISTORY

ASHLEIGH

SAMUELS

ID NUMBER: 950*********

MARITAL STATUS: SINGLE

DEFENDANTS: NONE

DRIVERS LICENSE: YES

PERSONAL PROFILE

I'm an aspiring pilot, experienced

hostess with a strong passion for

working with people. I have 7+ years

client service experience, from teaching

swimming lessons, being a customer

service associate to assisting elite

members at one of the largest country

clubs in the USA.

I’m a hardworking individual with

excellent people skills. I am well

organized and a great team player.

CONTACT INFORMATION

Cell: 072-********

Email: ***********@*****.***

Learn To Swim Instructor

Help and teach people of all ages and abilities the skills and techniques of water safety

Assist with overcoming fear in the water by improving confidence and perfecting the technique of each stroke Creating and providing group lessons to schools for Phys Ed Lessons (from the age of 6-12 years old)

Communicating with school body and ensuring

compliance with agreed objectives

Assisting with planning school Galas

Generating intuitive and engaging swimming sessions Ensure positive feedback and encouragement is given after each session

Waterbourne Swim School (Mar 2016 - Oct 2019)

Vineyard Swimming Club (Nov 2014 - Mar 2016)

Swim For Life (Nov 2015 - Aug 2016)

TELEPHONE OPERATOR

Take customer orders telephonically

Ensure outstanding service was delivered to each customer Sort out any issues with incorrect orders taken and ensure the customer receives the right order

Treat all customers with respect

Ensure working area is always neat and presentable Eat Out The Box Restaurant (May 2014 - Apr

2017)

Matric - Bachelor's Pass

Wynberg Girl's High School (2009 - 2013)

EDUCATION

ASHLEIGH

SAMUELS

ID NUMBER: 950*********

MARITAL STATUS: SINGLE

DEFENDANTS: NONE

DRIVERS LICENSE: YES

REFERENCES

Ruan Stoltz

Aviation Pilot Training

****@*********************.***

****************@*****.***

Cheryl Collier-Day

Waterbourne Swim School Owner

******.***@*******.***

Barbara Johanesen

Swim For Life owner

*********@****.**.**

Lironne Stefaniw

Boca West Country Club

*********@**********.***

Able to foster good interpersonal relations with a diverse range of clients

Excellent planning and organization

Self-motivated and self-starter

Good time management skills

Hardworking

Detail-oriented

Problem-solver

PERSONAL SKILLS

Course Completed: Private Pilot License (obtained 2016) Current Course: Commercial Pilot License

Era Flug Flight Training and Charters (2016 -

current)

Current Course: Level 5

I-to-I Tefl (2019 - current)

PROFESSIONAL SKILLS

First Aid Level One and CPR

Ability to instruct and manage Swimming Lessons

Basic Word and PowerPoint

Contact this candidate