Associate Customer Support

Vanessa Mae Mendoza

**************@*****.*** 093********

EDUCATION

1.University of Cebu - Lapu-lapu Mandaue (2016 - 2017)

PROFESSIONAL EXPERIENCE

Associate Customer Support / Quality Analyst - POC (TechMahindra - Cebu) -(July / 2017 – April /2017)

●I was working in TechMahindra for 3 years and 6 months. I was taking calls for 6 months and I was transferred to a new LOB because of my excellent performance when I was still taking calls.

●I was transferred to a new LOB again as I was always one of the Top Performers. I was transferred to Social Media Team, and this is already a great achievement as only those who have excellent performance will be chosen to be part of this LOB.

●I was chosen to be part of the Quality Analyst Team after 3 months of being part of the Social Media Department.

●I was awarded as one of the Ace Performer of the year 2021 and if you're working on TechM, that's already a great achieve because only few people will receive this type of recognition every year.

●One of the things I love about being part in the QA Team was talking to the clients, sharing our ideas on how to improve the Agents' performance and how to help the Operations Team.

Skills:

●Fluent in English

●Fast in Typing

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