RICHARD GAY

702-***-****

adlk1k@r.postjobfree.com · linkedin.com/in/richardgay

EXPERIENCE

*-**** - *-****

NETWORK/SYSTEMS ADMINISTRATOR, Right This Way Corp. (NeW York, NY)

* Manage system and network infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware.

* Provide technical support for both hardware and software issues that may arise.

* Monitor the system daily and respond quickly to any security breaches or usability concerns.

* Backup systems and verify that backups have been completed.

* Regularly upgrade systems as needed.

* Assist in integrating new applications and technologies into the current system.

* Managing AWS cloud servers

* Managing Cisco switches and routers

4-2013 - 2-2018

LEVEL 2 TECHNICAL ADVISOR /TRAINER, Sutherland Global Services (Ny, NY)

Technical and customer service solutions for two telecommunication companies (AT&T, Altice) phone support Top Ten Technical Support Advisor in the AT&T and Altice Department. Trainer for new hires.

9-2011 – 5-2012

APPLE SUPPORT ANALYST, Kelly Services (Las Vegas, NV)

Resolve technology questions, challenges and problems for all Apple Customers. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, troubleshooting email issues; operating systems for Apple computers and mobile devices. Top sales and support representative.

4-2007 – 2-2009

IMPLEMENTATION ENGINEER, Agilysys Inc. (Las Vegas, NV)

* Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of

Agilisys product line while maximizing operational efficiencies

*Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones. Work with Project *Management to manage project risks and establish effective communication plan

for escalation process; provide solutions for issues resulting in project scope change *Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management

*Configure and test system configuration in order to maximize efficiency and provide operational consistency

*Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested *Prepare training materials and conduct training sessions

*Live monitor operations by providing end user assistance for the various business cases where the Agilisys product line is implemented

*Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services

*Develop detailed project documentation upon completion of project.

11-2006 – 4-2007

SOFTWARE SUPPORT ANALYST, Agilysys Inc. (Las Vegas, NV)

Assisted customers with various issues and requests such as report generation, back office configuration, high level network issues. Efficiently enter issues into ticketing system. Use VPN and remote desktop as well as third party software in order to dial into customers workstations. Manage high priority issues with elevated clients. Worked with clients either by phone, email or chat to resolve their issues. Supported such software as InfoGenesis, InfoGenesis Universal Desktop, e-Menu, Freedom Pay, Loyalty, Res-PAK, Windows POS Ready 7, WEPOS, and XP Embedded. Other software used was Bomgar, WebEx, Log-Mein, TeamViewer, and JoinMe. Supported hardware associated with InfoGenesis such as IBM, PAR and J2 POS Terminals, kitchen printers, receipt printers, scales, customer displays, scanners, and cash drawers. Ticketing systems such as HEAT, and BMC Footprints.

EDUCATION

3-2019

CERTIFICATE, New York Buisness Institute

Systems Administrator Program (Comp TIA A+, Comp TIA Network +, MCSA 2016) Network Engineer Program (CCNA, CCNA Security, MCSA 2016 Security)

10-2015

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, Everest University

1-2013

ASSOCIATES OF SCIENCE IN BUSINESS MANAGEMENT, Everest University

SKILLS

Microsoft Windows (XP,7,8,10)

Microsoft Office /Office 365 Admin

VM-Ware /Hyper-V

Point of Sale Implementation /Support

Linux

Google G-Suite

Pre-Sales Engineer

Technical Trainer

Databases

Microsoft Server (2008,2012,2016)

Cloud Admin (AWS /Azure)

Help Desk/Phone Support

Project Management

Apple IOS Devices

Android Devices

Cisco Routers & Switches & Firewalls

MAC

Active Directory

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