Ben Mack

New York City Metropolitan Area

adljqb@r.postjobfree.com 718-***-****

linkedin.com/in/ben-mack-56913b8b

Summary

Exceptionally focused and reliable Computer Systems Tech with a good record of customer service. Thoroughly knowledgeable in current and evolving trends in computer network technologies. Adept at managing multiple projects simultaneously with complete accuracy and effectiveness. Experience

SOC Operator/ Command Center Operator

Battery Park City Authority

Aug 2019 - Present (1 year 8 months +)

Managed Inbound/Outbound Calling, employee task placement, Deployment of field equipment, Managed Online and Paper Log Entries. Creation of user accounts, Managed inbound and outbound emails, attendance logs. Recorded logs of call-outs, breaks, inventory assets, and Incidents. Managed and operated reports, geotag, using the enterprise application "Eponics" On many occasions supervised and delegated tasks assigned to staff during assigned shifts Monitor access control

Respond to incidents and utilize crisis management Respond to incident inquires

Create incident reports

Conduct daily inspections

Assisted Supervisors and other Dispatchers when preparing, Review log cyber entries, incident reports, and critical administrative responsibilities on assigned, checking for errors and ensuring accuracy. Technical Support Specialist/Information Technology Consultant 6ya

Jul 2020 - Dec 2020 (6 months)

Helping people with technology remotely. I use MSP tools to connect into computers for troubleshooting Enterprise Applications. I install Antivirus software, and do PC cleanup. I give consultation along with facility visit for technology setups. https://www.6ya.com/ben_7b20e0fb877c1d02 MSP Information Technology Intern

ETech 7

Mar 2019 - Jun 2019 (4 months)

Provided corporate desktop support (Remotely). Troubleshoot issues and identified solutions remotely. Used ConnectWise MSP tools, to support multiple companies and organizations. Toggled with Window Servers 2008, 2008rd, 2012, 2012rd, and 2016, Active Directory. Administration of office 365 for multiple clients, configuration, and maintenance of network infrastructure. Escalated technical issues when necessary.

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Technology Associate (Desktop Tech)

Staples

Mar 2018 - Dec 2018 (10 months)

Responsible for maintaining an Inspired Selling culture in the technology department. Solved problems with printer, computer configuration, setting up of hardware and software. Assistant Computer Lab Technician

Borough of Manhattan Community College

Aug 2017 - Dec 2017 (5 months)

Provide assistance within the E-Learning Resource Center. Assisted students, staff, and faculty with desktop and printer issues. Helped set up workstations, software, and hardware. Application troubleshooting, inbound/outbound call. The setting up of SmartBoards and Projectors. Education

Borough of Manhattan Community College

Associate of Science - AS, Computer Network Technology and Computer Systems CUNY New York City College of Technology

Bachelor of Technology - BTech (In Progress), Computer Systems Networking Security and IT Operations

Borough of Manhattan Community College

Computer Network Support Classes

2014 - 2015

Learned about computer hardware and network issues in classes. Worked on Cisco routers and switches.

Licenses & Certifications

Google IT Support Professional Certificate (Pending) - Google Google IT Automation with Python Professional Certificate (Pending) - Google Cloud Engineering with Google Cloud Professional Certificate (Pending) - Google

IBM Cybersecurity Analyst (Pending) - IBM

Skills

E-Learning • Computer Networking • Computer Hardware Troubleshooting • Sales • System Administration • Network-Attached Storage (NAS) • Start-ups • Printer Support • Troubleshooting • Marketing Strategy

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