Case Manager
Resume:
Angel C. Jones
Milwaukee, WI 53216
A skilled and experienced professional with years of experience working within the environment of customer servicing, and in support of security needs. Ability to keep an accurate count of offenders that are in my care, and out in the community while also helping with emergency and medical situations throughout the facility. Commitment to public safety and support, ensuring that security is continuously evaluated, and improvements are made in a timely manner.
Areas Of Expertise
Dependable\Flexible
Crisis/Emergency response
Public Safety Concerns
Security Management
Team Leadership
Surveillance Monitoring
Ability to multi-task
Collaborative Teamwork
Professional Searches
Professional Experience
Division of Milwaukee Child Protective Services c/o
SaintA, West Allis, Wi
Case Manager/ Social Worker October 2018- Current
My duties include Consistently support and monitor the safety and well being of children to assess for present and impending dangers, engage all family members including fathers team models. I facilitate and conduct in-home visits, conduct, and document safety assessments. Attend court hearings for Temporary Physical Custody, Parental Termination Rights, Guardianship transfers. I also facilitate and connect families in post-TPR process. Provide accurate and professional documentation in case notes, summaries, assessments, and paperwork to collaborate with Child Welfare and Foster Care teams
I work on the Human Trafficking team. I work with teens who are victims or who are suspected of being sex trafficked.
Sojourner Family Peace Center, Milwaukee Wi May 2018- October 2018
Domestic Violence Advocate. I provided support, advocacy and resource information to callers who may have experienced domestic violence or human trafficking. I received calls from Police Officers reporting incidents for victims, jail release calls, and also crisis calls.
Flexible Finance, Waukesha, Wi
Loan Officer September 2017- May 2018
I approved, denied and or processed loans, balanced a cash drawer, made bank deposits drops.
Faith Family Services, Milwaukee, Wi September 2014- September 2017
Personal Care Worker
For this position I was required to perform personal care including preparing meals, laundry, hair care, oral hygiene, bathing, grooming, and dressing. I was also responsible for making sure the client was given medication, taken to doctor’s appointments and what ever else was needed to care for my client on a day to day basis.
Wisconsin Community Service, Milwaukee, Wi November 2013 – September 2014
Security Technician
Wisconsin Community Service is a federal halfway house that houses recently released federal and now state inmates.
Process newly arrived federal inmates, input their information into the database. Manually search their belongings upon arrival into the facility, assist with room searches, and Assign inmates to house chores, check inmates in and out on passes for their daily activities. Maintain logs that shows the movement of each inmate. Supervise inmates as they provide urine samples, and also give clients Breathalyzer test. This position requires skills in multi-tasking as it can become very busy with the continuous calls from inmates signing in and out on passes for activities, work and group schedules as well as passing Medication to inmates also.
Milwaukee County House of Corrections
Correction Officer October 2007-June 2008
Maintain security within the institution and oversee the health and safety of staff and prisoners.
Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc., to ensure the welfare.
Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; Investigate and report unusual circumstances
Observe prisoners directly and indirectly through visual, audio and video monitoring, checking for unusual or abnormal activity, to ensure the physical safety of prisoners, staff, and the public.
Monitor radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed.
Milwaukee Check Cashers
Assistant Store Manager October 2000-March 2010
Responsible for supervising and overseeing other employees.
Cashing checks & Money Orders,
Provided the customers with accurate and courtesy management skills.
Balancing draws, passing out money answer multi phone lines.
Paying utility bills, WE, Telephone, Cell phones, Cable, etc. Western Union, Notary Assistance
Talley up all sales, receipts, and deposits for the end of the day. Open and close the store when needed.
Education & Training
Associate of Applied Art, Criminal Justice, Bryant Stratton College
Bachelor’s in Criminal Justice/ Human Services Southern New Hampshire University,
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