DAVID MOTEMA MINGA

Unit ****-** Arezzo Place A. Sandoval Avenue,

Pinagbuhatan Pasig City 1602

Contact Nos.:+63-915*******, 096*-***-****

E-mail Address: adljho@r.postjobfree.com

Objective: I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

EMPLOYMENT HISTORY:

CGI

2/F One World Square Upper Mckinley Road Mckinley Hill

*August 2015 – Present

Bilingual Service Desk Specialist (French / English)

*Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.

*Receive and respond to user inquiries and requests via telephone, email, chat, case tracking system.

*Handling escalations and perform other duties as assigned.

Sunpower Corporation

100 East Main Ave., Laguna Technopark Special Economic Zone, Biñan, Laguna

August 2014 – June 2015

Partner Support Representative

*Plans and implements projects that support the sales organization.

*Assists sales organization in providing technical and administrative product information.

*Works with market research team to ensure market analysis data is used for quoting customer prices

*Prepares the distribution of accounts to the Sales Representatives and updates the automated tracking system, such as CRM.

Convergys

Mckinley Hill, Taguig

February 2014 – July 2014

Customer Service Representative

*Answer incoming calls / emails and respond to customer’s inquiries, process and effectively communicate resolution to customer’s issue.

*Identify customer’s issue and provide available support options.

*Update call / email management database with details on each customer call in accordance with client procedures.

Logistics Manager

GCC Trade Import and Export Agency

#93. Fuk wan street . 7/F. Sham Shui Po. Kowloon. Hong Kong

October 2008 – October 2011

Shop Manager

Delpha Collection

Gallerie KITO Avenue du Commerce # 12 C/ Gombe. Kinshasa. R.D.Congo.

February 2002 - June 2005

EDUCATIONAL BACKGROUND:

SINGAPORE BUSINESS SCHOOL

*MBA (Master of Business Administration)

* Year 2020 - 2021.

UNIKIN ( UNIVERSITE DE KINSHASA). Kinshasa Democratic Republic of Congo

*From 1999-2002

* Bachelor degree: Graduated

*Course: BIOLOGY

C.A.W .(COLLEGE D’ AMITIER WETSHIKOY).

*From 1991 – 1998

* High School: Graduated

HONGKONG BRITISH COUNCIL. 3 Supreme Court Road, Admiralty, Hong Kong

*From 2007 – 2009

* English course: Certificate

COMPUTER NETWORKING CAREER & TRAINING CENTER INC. Gil Puyat Palanan Makati City

*Course: Tesda Computer Hardware Servicing NCII : Certified

ITIL FOUNDATION CRTIFICATE IN IT SERVICE MANAGEMENT

*2018 International Certificate

PERSONAL PARTICULARS:

Born on March 31.1977 in the City of Kinshasa in Democratic Republic of Congo

Congolese Citizen, (Married to Filipina )

Born Again Christian

Temporary Resident Visa Holder

References: Available Upon Request

I hereby certify that the above information is true and correct according to my knowledge.

DAVID MOTEMA MINGA

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