Customer Service

Agustina Soledad Melendez

Get in touch!

Professional Goals

Interested in participating in service industry companies and projects that enrich my abilities, strengthen my practical experience and grow my expertise. Proactive, sociable and open to teamwork.

Mobile:

11-2261-1459

Email:

****************@*****.***

Address:

Presidente Uriburu 553

Adrogue(1846),Buenos Aires,Argentina.

Computer skills

and Courses

- MS Office general (Word, Excel,

Power Point).

- GDS Amadeus System.General

use

- GDS Sabre System. Advance use

- Mac OS. General use

- Course on reservations and fares.

Amadeus Argentina SA. (2011).

- Coaching. Tools to achieve

results. UBA (2020)

Languages Skills

Spanish:

Native Language

English:

Bilingual. Currently applied. Exams:

FCE (2008). BEC (2012)

French:

Elementary level. Studied at St

Michael ́s College for eight years.

Italian:

Elementary level. Currently studying

Work Experience

American Airlines

Customer Service Agent. October 2016 - Currently.

-Part time Customer service agent based in Buenos Aires.EZE. Latam Airlines

Customer Service Agent. October 2015 - September 2016

-Airport Customer Service.Ticketing/Gate Agent.

Jorge Newbery Airport in Buenos Aires

Arandano Travel Agency

Travel Agent. 2014

-Airlines Bookings Negotiations with Tour Operators. .Call Center. Customer service and back office tasks.

Buenos Aires Open Centre

Invigilator of Cambridge Exams. 2013

-Administrative tasks

Internship at UADE Pinamar Hotel

Front Office 2013

-Register and process guests and their assigned rooms. Accommodate guest requests. Reservations. Selling guest rooms and promoting hotel services. Handling cash payments.

Academic History

UADE University (2011-2014)

Bachelor's degree in Tourism and Hospitality GPA: 7.25/10 St. Michael`s College (2009)

High-School diploma in Humanity and Social Sciences GPA: 7.67/10

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