Meriam Al Sultan

*** * ********** *** #***, Sunnyvale, CA 94086 202-***-**** adljgi@r.postjobfree.com EXPERIENCE

Tesla Advisor (Seasonal), Tesla, Fremont. (Mar 2021-Mar 2021)

Conducted direct deliveries of the new Tesla cars from Fremont center to customers’ homes.

Moved vehicles from the factory, prepared them, and staged them for pick up ahead of the scheduled time.

Supported showroom employees in welcoming guests, and answering their questions.

Helped the Tesla teams with the returned leased vehicles, filling out the documents, and finalizing the return. Application Analyst at Facebook, Genpact, Mountain View. (Jan 2020- Mar 2021)

Reviewed and tested apps, games, and websites that use facebook integrations (sign up/login with Facebook, Share, like, and other plugins) for functionality issues and compliance with Facebook policies.

Tested Facebook integrations in different platforms; phones and desktops, on macOS, iOS, and Android.

Tested geogated apps that are not available in the U.S in different countries using VPN.

Handled developers requests regarding apps and games to help bring them to compliance with FB policies.

An Oculus VR games tester, 100+ hours, tested, reported bugs & suggestions. (beyond job requirements)

Held and organized my team’s daily meetings and Fun Fridays. (beyond job requirements) Localization & Linguistic QA Specialist at Apple,Menlo Technologies, Cupertino. (Mar 2019- Sep 2019)

Reviewed Arabic translated strings before they make it to production, staying consistent with what’s commonly used using CAT tools, and provided feedback about existing translated strings.

Tested localized pages and widgets for Arabic language in UI in all available Apple devices.

Tested Operating systems ahead of their release, iOS 13, tvOS, iPadOS, watchOS 6, and macOS Catalina.

Tested for Saudi Arabia the new Apple services and features in UI before the release date, including App Store, Apple Arcade, Apple TV+, Apple News+, Apple Card, Music, Podcast, Books, and others.

Tested Apple web pages on all available commonly used web browsers including Safari, Google Chrome, Opera, Firefox, Internet Explorer, and Microsoft Edge, using various devices that uses different operating systems including versions of macOS, tvOS, iOS, Windows OS, and Android OS.

Tested Apple ID creation and new features for Saudi Arabia, UAE, Qatar, Bahrain, Oman, and Kuwait.

Tested the new accessibility features for operating systems, apps, and new app features.

Wrote bug reports for all issues and bugs including linguistic, layout, and functional issues.

Used unicodes to fix LTR and RTL issues that occur when mixing English and Arabic in one sentence. WhatsApp Trust & Safety Specialist, Aditi consulting at Facebook. Menlo Park, (Nov 2018-Jan 2019)

Reviewed WhatsApp reported spam accounts and banned spam users.

Provided ban appeals and anti-abuse support for users per WhatsApp policies.

Tested WhatsApp app in different devices, OSs, and browsers for both WhatsApp App and WhatsApp Web.

Categorized Terror content for photo DNA database. Content Review Specialist at Dropbox, Russell Tobin, San Francisco, (May 2018- Oct 2018).

Reviewed accounts, videos, and photos for compliance with Dropbox, local, and international policies regarding Child safety, and reported the users to NCMEC.

Reported issues to the engineers and worked directly with them to improve the safety of the platform.

Reviewed potential Terrorism content and took them down.

Contributed to an internal log for Terrorism content (groups, channels, newspapers, and leaders names) iTunes admin at Apple, Harvey Nash at Apple inc. Cupertino, (Jul 2018- Sep 2018)

Reviewed iTunes Account, albums, and playlists’ names and photos for compliance with Apple policies.

Removed fake, spam, and vulgar accounts’ names, comments, and reviews.

Reviewed customer complaints on Apple News and take proper actions per Apple’s policies.

Moderated Apple’s servers and reported issues as they occur. Accountant, (Volunteer) at Tony Tarabay CPA, Redwood City, (Sep 2017- Jan 2018)

Handled daily journal entries using Quickbooks both desktop and online.

Reconciled and audited the bank accounts for customers’ past 1-5 years records.

Helped with tax returns preparations for the company’s clients, personal and small businesses. Legal Operations Associate at YouTube, Vaco San Francisco at Google (Feb 2017 - May 2017)

Processed trademark and defamation complaints and other legal users requests.

Developed a thorough understanding of policy and demonstrated strong judgment on making decisions.

Worked on terrorism content banning and removal of videos and accounts based on the region.

Provided internal Arabic translation of videos, emails, and legal documents to Googlers. End User Escalation Admin at YouTube,Vaco San Francisco at Google (Nov 2016-Jan 2017)

Reviewed comments, videos, & associated metadata for compliance with YouTube’s content Policies.

Consistently exceeded daily and weekly content review quotas by an average of 70%.

Provided cultural and language support to YouTube’s Policy Enforcement organization.

Provided feedback and guidance on development of YouTube’s comment Policies and processes.

Escalated flagged YouTube content to senior department members where high-risk violations occur.

Reported and tracked technical issues specific to content review flows. Manager’s Project Assistant, (Volunteer) at Hayward Chamber of Commerce, (Sep 2015-Nov 2016)

Worked with the managers and helped with their daily tasks including planning and preparing for events.

Contacted the Chamber’s Vendors to ask for donations and participations in their events.

Entered daily data entries in Excel for over 500 businesses in San Francisco East Bay. EDUCATION

M.A. Economics. California State University East Bay, Hayward, CA (2016) Coursework: - Macroeconomics, Microeconomics, Project Analysis, Labor Economics. Coursework towards my Master’s degree. Cleveland State University, Cleveland, OH (2014) Coursework: - Advanced Econometrics, Financial Economics. Bachelor’s in Accounting. King Faisal University, Hofuf, Eastern Province, Saudi Arabia (2010) Coursework: - Financial Accounting, Corporate Accounting, Business Administration. Associate degree in Accounting. King Faisal University, Hofuf, Eastern Province, Saudi Arabia (2008) TRAINING COURSES

- Microsoft office, 3 months. - Networking Essentials, 3 months. - Forms design, 3 months.

- Introduction to PL/SQL course, 3 months. - Reports’ design, 3 months. - Windows support, 3 months. SKILLS

- Languages:

Arabic (native) I was Born in Saudi Arabia, lived there for 25 years, & received my Bachelor’s degree. English (fluent) I have lived for over 8 years in the U.S and received my Master’s degree.

- Technical:

Microsoft Office, QuickBooks, and some data analysis software; SPSS and Stata.

An Experienced UI and UX tester on multiple devices, OS, and browsers.

An Experienced user of CAT tool WorldServer to keep terminology consistent.

Thorough knowledge about Left to Right/ Right to Left necessary changes and some related unicodes.

Digital art using Procreate.

- Hobbies:

Drawing, Painting, Graphic design, digital art, video editing, stop-motion animation, playing Video Games, Baking/decorating desserts, and Performing and creating magic.

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