Assistant Administrative

Ted Downs

San Jose, CA *****

E: adljgh@r.postjobfree.com C: 323-***-****

Skills

Microsoft Office Suite (Word, Excel, Access, Outlook)

Salesforce

HTML

Data Entry

Customer service

Sales

Marketing

Project Management

Teamwork

Market Research

Administrative Assistant

Financial Services

Work Experience

3/2020 – 3/2021 Office Clerk San Francisco Municipal Transportation Agency San Francisco, CA

Coordinated application process for new parking and/or loading zones, collections of payments, and submission of work orders to the paint shop.

Reduced by 60%+ the number of aging receivables through billing collections and issue resolution by communicating via phone & email.

Communicated daily with over 20 customers by answering questions sent to the general mailbox.

Maintained database of open service requests; seeing through to completion any issues brought to our attention surrounding curb concerns in the city.

Resolved disputes through review and research, including: unwanted zone recommendations, unpaid invoices, general parking concerns, curb repair requests, graffiti and tenancy.

Created monthly work orders for coordinated paint and sign installation by providing zone information that is based on the results of public hearings.

Posted monthly public hearing agendas and results on SFMTA website.

Exported weekly Salesforce data to MS Excel for reports to accounting as well the paint crew.

11/2014 – 11/2015 Food Server Acrobat Outsourcing Los Angeles, CA

Provided excellent customer service to 30 guests daily in a banquet serving capacity.

Quickly learned and disseminated directions as well as answering general questions as a greeter in event halls regularly holding 300+ guests.

3/2003 - 11/2014 Waiter/Bartender Culinary Staffing of America Los Angeles, CA

Provided service under pressure as a caterer working in both bartending and waiting capacity for both movie premiers and private residences.

Served faculty at a campus university dining club as a lunchtime waiter.

3/2006 - 10/2007 Assistant Manager Smashbox Studios Culver City, CA

Used teamwork in a photography studio to manage their in-house operations.

Rented, delivered and returned 10 equipment rental orders daily for location photography shoots.

Regularly lifted 50+ pounds through studio maintenance, which included: managing inventory, painting backdrops, installing lighting fixtures and hauling sandbags.

6/2001 - 3/2002 Litigation Consultant BDO Seidman Los Angeles, CA

Summarized a money laundering scheme tied to a chain of seafood markets.

Managed document discovery of 1,000+ pages for a hotel chain in a royalty dispute, and located those records containing illegal payouts.

Researched projected market share of a heart defibrillator startup that was in an intellectual property dispute.

Created amortization schedules for a divorce proceeding and analyzed asset valuation of those involved.

5/1999 - 1/2001 Litigation Consultant Navigant Consulting Chicago, IL

Analyzed economic damages in complex civil litigation, focusing on intellectual property issues and financial analysis.

Determined the statistical significance of movements in stock price and the potential existence of stock price inflation.

Created exhibits summarizing damages due to fare discrepancies for a major airline resulting in a $10 million settlement.

6/1998 - 8/1998 Intern IBM Chapel Hill, NC

Translated code: HTML to C++. Participated in training programs.

5/1997 - 8/1997 Administrative Assistant Raymond James Detroit, MI

Created and distributed monthly marketing flyers using Microsoft Word for company stockbrokers’ asset management service.

Answered phones and managed schedules.

Education

Bachelor's Degree Mechanical Engineering University of Michigan Ann Arbor, MI

GPA: 3.3

Dean's List 1994

Class Honors 1995

Community Involvement

Served as a board member on the board for a Chicago community organization: coordinated purchase and installation of an after-school computer room.

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