Machine Operator Customer Service

VAISHALI CHAUHAN

Mississauga,ON L*B*Y*, 639-***-**** adljg2@r.postjobfree.com

OBJECTIVE

To obtain a job that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

SKILLS AND ABILITI

Computer literacy and strong working knowledge of MS Office and Databases

Excellent organizational skills and outstanding customer service

Excellent decisionmaking and problem solving skills,superior interpersonal skills ability to mediate,negotiate

Strong aptitude for working with numbers, reconciling, reporting on variances and detail oriente

Guddi consltancy,India 2018–2020

Role: Customer service representati

More than five years’ experience in handling incoming and outgoing phone calls, and providing information to clients(walk-in and by phone)

Negotiated with suppliers to expedite product shipment and backorders.

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

Researched more complex issues regarding delivery follow-up, order tracking,

Processed credit card payments for orders and managed accounts receivables..

Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

SWING AND EMBROIDARY MACHINE OPERATOR, PATEL AND CO. 2016 – 2018

Read interpret and fulfill well-written orders correctly without need of direction

Take orders write invoices accept payments and file paperwork for future reference

Train new embroidery machine operators on use and programming of embroidery machine

Use computer programs such as MS Office to aid customers with design and placement of embroidery

Research new programs and options to better the embroidery process for the future

Completed orders by folding packaging and labeling

Programmed the embroidery machine with correct design placement and material

Cleaned the embroidery machine after each project

Worked with screen printers and other designers to collaborate on mixed orders

Took inventory of supplies used and supplies needed so the machine was always stocked for any project

Mansata consltancy,India 2012 -2014

Role: Call centre customer support representative

Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Excellent communication skills in English, Hindi, and Gujrati

Maintained inventory records

Assisted with the preparation of monthly statistical reports

EDUCATION

Maharaja Krishakant University, Bachlor of Arts 2004

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