Manager Service

C. DANIEL KENNELLY 401-***-**** ******.********@******.*** South River, NJ 08882

PROVEN OPERATIONS MANAGER

PROFESSIONAL SUMMARY

Versatile, multi-channel operations professional with extensive experience in planning, coordinating, and managing local, national, and global operations. Proven track record in analyzing processes, policies, and procedures to identify improvement areas before developing and implementing more effective methods. Experienced in training and supervising personnel, assigning projects, providing performance evaluations, and fostering an environment of professional growth.

Develops and manages databases focused on tracking performance information and generates reports for in-depth analysis.

Expertise in managing inventory, coordinating maintenance, and distribution of equipment and materials.

Effectively communicates across all levels of an organization and develops collaborative relationships with internal and external partners.

CORE COMPETENCIES

Program & Project Management Strategic Planning Inventory & Resource Management Logistics & Supply Oversight Customer Services Process Improvement Quality Control Safety Compliance Business Operations Change Management Multi-Facility Management Union Negotiations Dynamic Leadership Personnel Development PROFESSIONAL EXPERIENCE

VERIZON WIRELINE Operations, Manhattan, New York 08/2019 - Present

Field Operations Manager

Coordinated and orchestrated a cross-functional team made of 20+ professionals specializing in installing, repairing, and maintaining outside plant copper and fiber services.

Accountable for team metrics such as “hours per dispatch,” “arrival windows” and “dispatch resolutions”, providing feedback to personnel on work performance, efficiency, and service delivery effectiveness; trained and mentor staff to deliver a continuity of service across all deliverables.

Identified and improved business outcomes through data collection and analysis to pinpoint areas of improvement.

Generated action plans to mitigate detected service issues; removed barriers and provided a clear path to resolving future instances.

Aided the development and enhancement of new and existing policies and procedures. NEW YORK INSTITUTE OF TECHNOLOGY (NYIT), New York City, NY 12/2017 – 06/2018

Student Veteran Organization Chief of Operations

Partnered in developing a proposal for implementing institutional changes, including the establishment of the Veteran’s and Military affairs department, to benefit student veterans and enhance the likelihood of graduation from college programs. o Presented the proposal to the President and the Executive Council; resulted in the hiring of a Director of Veteran’s and Military Affairs to begin instituting student veteran programs and events.

Planned the first NYIT Salute Our Heroes Gala for over 150 veterans, senior administrators, and community leaders.

Coordinated a service event in collaboration with the Veteran’s Affairs hospital attended by over 60 veterans, the first event of its kind in the area.

Awarded the NYIT “Outstanding Organization of the Year” for the Student Veteran Organization and received the NYIT

“Community Service Award” in May 2018.

U.S. ARMY, Various Locations

Senior Law Enforcement Operations Manager - Grafenwoehr, Germany, and Iraq (11/2007 - 07/2013)

Directed military police operations in overseas environments, planning and coordinating military law enforcement personnel's logistics to cover all areas of operation.

Reviewed data analysis and identified trends in operations to supervise and manage the planning, tasking, and tracking of workforce utilization.

Facilitated the training for over 30 senior leaders across 10 operations sections

Assessed existing standard operating procedures (SOPs) and policies, identifying areas of improvement before developing, C. DANIEL KENNELLY 401-***-**** ******.********@******.*** pg. 2 publishing, and implementing more efficient procedures.

Supported and safeguarded over 1,200 military personnel across 7 military communities.

Developed and maintained a management database tracking projects and personnel assignments.

Performed operational readiness reviews, resulting in the effective completion of hundreds of events and operations.

Created and implemented new reporting and tracking systems to meet all critical tasking requirements, required deadlines, and milestones.

Established and coordinated a Military Working Dog (MWD) program, managing over 54 MWD teams, ensuring the acquisition of appropriate certifications by each team.

Law Enforcement Operations Manager - Hohenfels, Germany (01/2007 - 11/2007)

Orchestrated and delegated tasks to 43 personnel, ensuring the completion of all objectives within timelines.

Generated detailed performance evaluations, identified professional development opportunities to foster individual career growth.

Maintained accountability and serviceability of equipment for over $3 Million in assets; conducted periodic inspections to mitigate property loss and identify defective items.

Trained military personnel in classroom and field environments, monitored course progression, and submitted completion of training documentation in addition to trainees’ personnel records.

Coordinated and implemented an emergency and disaster response plan in collaboration with the senior administrative officer, Marshall’s Office, and the installation’s emergency operations center.

Authored risk assessments for 30+ training events for over 150 military personnel to ensure safety and equipment accountability enforcement; resulted in zero injuries or loss of equipment.

Military Police Supervisor – Various Locations (05/1991 - 01/2007)

Supervised over 100 personnel, provided monthly, quarterly, and yearly performance evaluations; conducted corrective counseling to improve individual or team performance.

Reviewed and disseminated military policies to ensure adherence to all regulations.

Responded to distress calls, investigated suspicious activity, and interviewed witnesses or suspects.

Assessed, analyzed, and procured security and law enforcement data based on established quality and reliability standards, including preparing reports, legal compliance, and reviewing safety guidelines.

Investigated traffic accidents to determine the accident's cause and checked for proper identification, verifying licenses, possession of insurance, and registration during traffic stops.

Created and facilitated presentations for management to provide timely updates on time-sensitive projects.

Consulted with non-government organizations (NGO's) and the intelligence community to produce comprehensive reports from multiple source streams critical to ongoing operations. Military Awards:

Bronze Star Meritorious Medal Army Commendation (2) Army Achievement Meritorious Unit Valorous Unit

(2) Army Good Conduct (6) Iraqi Campaign National Defense Service (2) Humanitarian Service Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Certificate of Achievement from President of the United States

EDUCATION & SPECIALIZED TRAINING

Bachelor of Science, Interdisciplinary Studies NEW YORK INSTITUTE OF TECHNOLOGY, Manhattan, NY 2019 Concentrations: Business, Behavioral Science, and Communication Arts Magna Cum Laude Associate in General Studies COMMUNITY COLLEGE OF RHODE ISLAND, Warwick, RI 2016 Relevant Military Training:

Military Police Senior Leaders (Management)

Tactical Intelligence (Analysis & Strategic Planning) Military Police Advanced Leadership (Supervision & Leadership Development) Equal Opportunity & Sexual Harassment Annual Training

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