Data Entry

Kristen Niemeyer

Professional Experience

Radiology Imaging Associates

September 2019 - February 2020

Scheduling Indexer

● Schedules all radiology modality exams at all Invision Sally Jobe and Radiology Imaging Associates clinical sites though chat and messages.

● Updated patient information making sure all insurance and demographic information is correct and in compliance

● Handled data entry of all scheduled appointments making sure information is correct

Sun Run

March 2019 - Current

Customer CAre Representative

● Answered inbound calls from established customers.

● Corrected any errors related to billing.

● Provided documents for refinance and sale of property.

● Monitored my own calls to ensure compliance with quality standards, and monitored my monthly statistics in order to find and correct downward trends. Anthem

September 2018 - March 2019

Health Program Representative

● Answered inbound calls to enroll members into health programs.

● Corrected any errors related to billing.

● Made outbound calls to members to enroll into health programs.

● Updated and kept current on all required policies and procedures concerning Anthem’s health programs.

Comcast

November 2016 - November 2017

Advanced Technical Support

501 S. Cherry St. Suite 905

Denver, CO 80246

Office: 720-***-****

Fax: 720-***-****

www.medixteam.com

● Handled inbound calls for customers in need of technical support with television

● service and internet service.

● Made outbound calls in response to tickets submitted for technical support.

● Monitored trends in technical issues in order to report them to the proper channels for

● repair.

● Answered customer inquiries concerning billing and programming information. Direct T.V

November 2014 - May 2016

Advanced Technical Support

● Handled high volume of inbound calls for customers.

● Helped answer any questions in regards to plans, technical/ equipment issues, and

● Handled any billing inquiries, and credit adjustments. Alorica

May 2011 - July 2014

Customer Service Representative

● Handled customer service for AT&T Wireless.

● Answered any and all billing questions, credit adjustments, and rate plan and feature changes.

● Handled technical troubleshooting, equipment changes, sales and activations, retention, quality assurance, and call trending.

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