Customer Service Assistant

Denise Holder

***************@*****.***

OBJECTIVE

To obtain a position within an organization which will utilize my extensive office administration,

Accounting, and computer skills, along with productive advancement and growth through

continuous skills development and education.

EDUCATION

Johnston Community College Smithfield, North Carolina

Associate Degree in Accounting, May 2012

Associate Degree in Business Administrative, December 2010

Wake Technical Community College Raleigh, North Carolina

Electrical Wiring Certificate, June 1999 Great customer service skills, as we are the Employer and Provider of choice.

Interpersonal Skills / Job Readiness Certificate, June 1999

PROFESSIONAL EXPERIENCE

Trial Card Reimbursement Specialist Morrisville, North Carolina

November 2020– January 2021

Outbound Calls to Insurance companies on behalf of the provider to verify medical and pharmacy benefits for the patients

Great customer service skills, as we are the Employer and Provider of choice

Data entry of the verified benefits into the system

Assisted patients with accessing medications and eliminated barriers by identified lifesaving treatments.

Raleigh Rehabilitation Center Receptionist Raleigh, North Carolina

August 2018 – May 2020

Answered the telephone in a professional manner; directs call to appropriate individuals, and / or take messages

Completed fax and photocopies / scanned information as needed

Maintained current resident / patient and staff directories

Accepted job applications and forwarded to appropriate department

Announced emergency codes and instructions over public address system as required

Assisted residents, family members, and others with inquiries regarding resident facility information

Great customer service skills, as we are the Employer and Provider of choice

Performed general office administration duties

Food Lion Deli Assistant/Cashier Raleigh, North Carolina

June 2016 – February 2019

Maintained personal service contracts

Supported the achievement of budgeted financial and operating results for the Front End

Provided back-up support for other staff in their absence

Greeted customers and provide excellent customer service

Ensured that ordering, receiving, preparation, conditioning, and displaying of merchandise in deli is done in accordance with policies and guidelines

Ensured proper sanitation of department, equipment, and proper food handling/preparation

Scanned customer orders and handle payment transaction

Wake Co. Environmental Svc. Scanning Technician Raleigh North Carolina

October 2013 – June 2015

Prepared documents for scanning and scanned high volumes of paper on internal systems

Reviewed and verified that data and scans were entered into system to ensure accuracy

Electronically transferred files into public database so that the general public could view information

Data Entry

Maintained equipment such as scanners and other general office equipment

RGIS Inventory Taker Auditor Cary, North Carolina

December 2012 – March 2015

Proficient with the RGIS hand held computer and other inventory equipment

Adhered to all company policies and procedures

Achieves the established average per hour (APH) counting goals while ensuring accuracy and integrity of the data

Ability to work shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion

Johnston Community College Administrative Assistant Smithfield, NC

Human Resources Assistant

School of Arts, Science & Learning Resource Center

January 2012 – May 2012 & October 2010 – June 2011

Provided clerical and administrative support to faculty, staff, and students

Completed filing of records & forms daily

Answered multi-line phone system and directed incoming calls

Provided excellent customer service to guests

Retrieved and delivered incoming mail

Assisted with staff recruitment including collecting and analyzing employment applications

Arranged and created personnel files

Provided clerical and administrative support to human resources staff and students

Performed general office administration duties

PROFESSIONAL ORGANIZAITONS

Student Government Association (SGA); served as Senator, Parliamentarian, and Vice President

(2007 – 2012)

TRiO, Student Support Services Member (2007- 2011)

JCC Outstanding Student Award (March 2011)

JCC Global Education & Diversity; Committee Member (2010- 2011)

Council of Aging, Volunteer Meal on Wheels (2010- 2011)

WINRS & Core Care, Voluntary and Mentor (2010 – 2011)

COMPUTER EXPERIENCE

Microsoft Office Suite (including Word, Excel, PowerPoint)

QuickBooks

References Provided Upon Request

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