Customer Service Assistant

Chad Edwards

**** ****** ******* **** **********, OH 45209

513-***-**** *******.*****@*****.***

OBJECTIVES

To obtain a position to utilize my organizational skills, education, and ability to work well with others.

EDUCATION

University of Cincinnati Cincinnati, OH

Bachelors of Applied Science (Health Promotions & Education) 2014 EXPERIENCE

TriHealth Cincinnati, OH

Financial Counselor 2018-

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs.

Reviewing HCAP qualifications and charity amounts for patients applying for financial assistance

Working independently, managing a dynamic workload, while providing patients and families with outstanding customer service.

Collaborating with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position. Access Associate 2015-2018

Working with TriHealth ancillary departments to coordinate care and communicate with patients and physicians to obtain information necessary to register patients.

Providing customer service and answering patient questions to resolve issues.

Schedule physician ordered tests with department guidelines.

Copay and standard deposit collection.

American Heart Association Cincinnati, OH

Heart Mini Specialist (Marketing/Administration) – Intern 2014

Providing logistical and design/marketing support for Cincinnati’s Heart Mini Marathon.

Presenting cardiovascular health education to various sponsors of the event.

Assisting with managing race-related accounts and pertinent event vendors. 4D Screenprinting Cleves, OH

Screen Printer Assistant 2011-2014

Setting up artwork and prepping machinery for the lead printer.

Packaging and handling of customer orders to be shipped out via UPS.

Stocking shelves and maintaining a clean work environment. Cincinnati Children’s Hospital Cincinnati, OH

Personal Trainer- Intern 2011-2013

Leading group fitness classes to overweight adolescents.

Creating fitness programs to appeal to a specific demographic.

Working individually with kids on their personal fitness goals.

Maintaining a positive environment for everyone to participate in. LaRosa’s Pizzeria Harrison, OH

Cook 2007-2011

Ensuring preparation areas are clean and well stocked.

Assembling food with proper measurements to be cooked.

Cooking food at proper temperature.

Performing kitchen maintenance.

Working with team members effectively and efficiently.

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