Customer Service Safety

EMILY NAVARRETE

EXPERIENCE

Fulfillment Associate Amazon July 2019- Steptember 2020

· Lead 5s project to uphold safety standards as well as guide process along ship dock to help maintain Associates from any safety Hazards.

· Lead Problem Solver at LGB7 helped drive down high quality item misses.

· On boarded the bulk of launch talent as the ship dock ambassador - approximately 75% retention rate. Responsible to coach associates to improve on their daily work ethic.

· Coordinate with upstream (pack) problem solvers to resolve any shipment’s unit related issues such as damages, missing items, or overages.

· Utilize VISTA to chase CPTs as well as identify long dwell shipments requiring reprocess - attribution to rolled freight reduction by 90% during Q4 2019.

· Took ownership of submitting any necessary IT or RME related tickets to resolve equipment barriers - was instrumental in the creation of manual induct problem solve station and central problem solve.

Cashier Jack in the Box February 2018- May 2019

· Responsible for taking orders in both drive-thru/ front counter meeting customers needs.

· Covered various positions: fryer, cashier and maintenance.

Cashier Tom’s Original Super Burger October 2017- February 2018

· Responsible for closing the restaurant and secured the final cashier count.

· Took customers orders providing great customer service.

EDUCATION

High School Diploma 2019 Rialto High School

· GPA: 4.0

· Enrolled in Advanced Placement courses: Math, English, Science, and History

SKILLS

Ability to Work Under Pressure

Perseverance and Self-Motivation

Communication and Teamwork Skills

Knowledge of Microsoft programs (Word, Excel, Power Point, Outlook).

Customer Service

OBJECTIVE

Help diversify on the Company and its needs in a safe and friendly environment, providing opportunities and self development along the way.

LANGUAGES

Bilingual: Fluent in both English and Spanish

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