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Manager Salesforce

Location:
Herndon, VA
Posted:
April 09, 2021

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Resume:

Michael Curry

Reston, VA

Email: adlj8q@r.postjobfree.com

Cell: 571-***-****

Experience comprises of: Functioning as liaison between business and technical teams to translate requirements into process improvements and operational readiness in multiple industries. Projects Managed - IT Security, CyberArk, Supply Chain Management, Concur, Micro Soft Office 2016/365, Salesforce.com, Service Cloud, Marketing Cloud, and Infrastructure upgrades.

Projects and Experience

Information Security Senior 01/2019-12/2020

Freddie Mac Herndon, VA (Placed via BlueAlly Services)

Inside the Cyber Security and IT-PMO Departments, I am overseeing the implementation of multiple cyber security enrichment services for the Freddie Mac’s Splunk threat intelligence platform, Identity Access Management and cloud infrastructure security.

Migrating Freddie Mac employees to a Privileged Access Shared Model using CyberArk

Driving security implementations to assure applications can operate safely across platforms and in the company’s public cloud infrastructure: AWS, Azure and Google.

Managing Cipher upgrades to prevent data loss within the company.

Creating project plans to assure projects are compliant with internal audit, delivered on time and within budget.

Writing BRD’s to assure business and system requirements are accurately documented.

Writing SOP’s for CyberArk a Privileged Access Solution, to assist System Administrators with ease of operation.

Developing vendor management plans for streamlining Splunk threat intelligence feeds and enhanced container security to reduce duplicate Intel feeds and assure application can operate securely across platforms.

Driving meetings with cross functional teams to manage issues and risk.

Created web content on Freddie Mac’s intranet site providing information regarding Privileged Access Management and PPI.

Operations Associate Product Manager - Temporary 09/2018-01/2019

JC Penney Elmhurst, NY

Managed Back office supply chain inventory and online ecommerce processing operations.

Execute change control strategy and programs to meet holiday inventory needs.

·Run daily status reports in Tableau explaining: on line and supply chain order status, completions, in progress and undelivered merchandise.

·Manages supply chain inventory and online deliveries to replenish merchandise.

·Communicates inventory schedules to cross functional departments assuring successful fulfillment.

·Develops and execute shrinkage prevention programs to control cost.

·Creates inventory schedules and recommends training materials to improve change control adoption.

Project Manager - Consultant 12/2017-2/2018

Environmental Defense Fund New York, NY (Placed via Insight Global.)

Managed the global implementation and integration of the Concur Travel & Expense System, utilizing the Agile process.

·Drove project design sessions to implement functional, technical and integration solutions.

·Created and managed MS Project plans to assure project milestones are met.

·Engineered deployment plans and communication schedules to assure a successful roll-out and adoption.

·Managed vendor implementation to assure the project stays within scope and budget.

·Managed project budget to contain cost.

·Created training schedules and recommended materials to approve adoption.

Business Analyst - Consultant 03/2017-08/2017

Brookfield Asset Management Inc. New York, NY (Placed via Access Staffing.) Supported the implementation of: MS Office 2016/365 and the reorganization of the companies’ Active Directory, utilizing the Agile process.

Functioned as the subject matter expert for Office 2016/365 and One Drive solutions.

·Delivered solutions to improve efficiency through the deployment of: Office 2016, 365 and One Drive.

·Executed delivery strategies and business process with vendors to assure milestones are met.

·Audited hardware and software to assure requirements are accurately delivered.

·Engineered deployment plans and schedules to assure a successful roll-out and adoption.

·Managed the companies on and off-site vendors to assure agreed upon actions were accomplished.

Project Manager Business System Analyst - Consultant 11/2015-02/2017

Metropolitan Transit Authority New York, NY (Placed via Unique Comp. Inc.)

Managing Server Upgrades across all MTA departments (NYC Transit, Metro North, and L.I. Rail Road) to improve operational efficiency and decrease liability from unknown elements. Gathered requirements for IT infrastructure installations in new MTA facilities’ and managed a Salesforce projects utilizing the Agile and Waterfall process.

·Collaborated with cross functional departments to support server: upgrades, patching and security software installations.

·Developed project scope, milestones, business process, tasks, budget and deliverables for Salesforce.com third party integration.

·Executed data mapping from other systems to Salesforce.com.

·Engineered effective best practice recommendations for data centers, networks and IT hardware installation.

·Managed project plans in SharePoint establishing checkpoints and forecast completion dates.

·Documented current and future state business process flow to illustrate operational improvements.

·Measured KPI’s against reporting matrix to maintain timely deliverables.

Project Manager - Consultant 01/2015-06/2015

Cognizant Inc. New York, NY (Placed via Cognizant)

Managing a global Salesforce.com and Service Cloud implementations and multi-system integrations utilizing the Agile process.

·Develop technical solutions to meet business requirements for Salesforce.com integration with other systems.

·Lead development teams to assure Salesforce.com was accurately configured to business requirements.

·Collaborate with business unites to assure Salesforce.com provided the needed functionality.

·Created current and future state process flows to display disparities.

·Measured KPI’s against reporting matrix to maintain timely deliverables.

Business Analyst - Consultant 07/2014-10/2014

Fitch Ratings Inc. New York, NY (Placed via Insight Global)

Supporting a global Salesforce.com and Service Cloud implementations and multi-system integrations utilizing the Agile process.

Functioned as subject matter expert for Salesforce and Service Cloud solutions.

·Responsibilities involve writing requirements for the following integrations: SAP Financials, Marketing Cloud, Service Cloud, HR, WebAdm and Agents System of Records.

·Developed training schedules and recommended materials to approve adoption.

·Assured Salesforce.com was compliant with risk management controls through group policies.

·Lead Apex programmers to assure technical and functional requirements were developed.

·Recommended third-party application and system enhancements to enrich productivity.

Business Analyst - Consultant 05/2013-02/2014

Cushman & Wakefield Inc. New York, NY (Placed via DaVanciTek)

Lead a global Salesforce.com implementation utilizing the Waterfall process and managed a data warehouse project to consolidate the companies information.

Sr. Business /Analyst - Consultant 04/201*-**-****

United Credit Solutions Inc. New York, NY (Placed via UCS)

Provides sales team with business intelligence and assures compliance with FTC regulations.

Night Auditor - Consultant 01/2012-03/2012

Holiday Inn New York, NY (Placed via Real Hospitality Group)

Validated system information in Opera CMS, with actual data and tracked and corrected discrepancies.

EDUCATION / SKILLS

Education: Bachelors of Science in Telecommunications, Ohio University, Athens, Ohio

Software/Skills: Microsoft Project, Plainview, Sheets, PowerPoint, SharePoint, Excel, Visio, Salesforce.com, SQL, JIRA, ALM, Concur.

Knowledge: ISO 9001 and AS9100 quality management, Agile, Waterfall, Basel II, forecasting, risk, credit risk, cost-benefit-analysis, mortgage, Pivot Tables, KYC, Anti-Financial Crimes, Change Request, Scheduling, Communication Plan and leadership. IT security control frameworks: (PCI, HIPAA, NIST, HITRUST and/or SOC).



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