Scrum Manager

Bhavna Gakhar

Mobile: +1-412-***-****

Email: ******.*********@*****.***

Professional Summary:

Over 8.5 years of professional IT experience. Acting as a Servant leader to deliver the highest business value to customer as effectively and efficiently as possible.

Certified Scrum Master, keeping myself and the scrum team in line with scrum rules.

Skilled business analyst acting as a vital link between technical and business aspects of an application.

Foster seamless collaboration and maximize team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals.

Responsible for mentoring and coaching teams and program teams and other Scrum Masters in Agile practices and mindset.

Plan and groom stories to achieve roadmap.

Organizing client demo to show the progress made in the application and taking continuous feedback from Product Owner, client, stakeholders.

Support and educate product owners and product managers, especially with respect to refining and managing the product backlog and decision making.

Support efforts to resolve systemic impediments that continually block teams within their organization.

Setting up retrospective meeting at the end of each sprint to gather best practices and be aware of what went wrong and can be improved otherwise.

Effectively tracked team’s progress, including burn down, velocity and release forecasting.

Proficient in system, functional, regression integration testing of client/server and web based applications.

Strong experience in developing test plans and test cases using requirements and design documents while specifying testing overview, approach and testing strategies.

Excellent hands on experience in handling the defects throughout the defect life cycle from detection until resolved using defect tracking tools. (HP ALM and TFS/MTM.)

Extensive experience into automation testing of web based and window based application using QTP 11.0 and UFT 12.02.

Performed smoke testing, navigation testing, functional testing, system testing, integration testing, user interface testing, data driven testing, performance testing, stress/load testing, regression testing.

Strong knowledge of identifying various test scenarios in accordance with functional requirement documents and use cases along with experience in writing traceability matrix.

Experience in checking different database objects like tables, views, constraints, sequences, and indexes.

Extensive experience using SQL queries in data validation and manipulation with databases like SQL server, TOAD Oracle.

Soft skills include leadership, excellent team spirit, inter-personal skills, problem solving and good communication.

Technical Skills:

Testing Tools: HP Quality Center, TFS, MTM, HPQTP, UFT, SOAP UI, IBM RQM, IBM RTC

Certifications: Certified Scrum Master (CSM by Scrum Alliance: http://bcert.me/sajwlbnbn)

SDLC Methodologies: Waterfall, Agile, Scrum

Programming Languages: PL/SQL, Core Java

Mobile Testing Tools: Android SDK, Browser Stack

Java Platform: Eclipse IDE

Web Accessibility and Content Management: Audio Eye, WAVE, AEM (Adobe Experience Manager Tool)

Business Analytics: IBM Analytics

Professional Work Profile:

FedEx -Pittsburgh,PA( Apr’20-till date).

Scrum Master/Agile Project Manager

Project: EPAT is an enterprise application and will run on FedEx Cloud environment. Where it can be communicating with other FedEx enterprise application Like ECD (Enterprise Costing Data), EPRS (Enterprise Pricing Request), EDD (Enterprise Discount Data) etc. it is implementing SOA architecture to communicating and LDAP implementation for Authentication and Authorization.

The system’s core architecture is built on EJB, JSF, Spring, Spring Boot, AngularJS, Bootstrap, WebLogic, Oracle. Also the application has web support mobile application inside the FedEx network.

Responsibilities:

Reflecting Agile/Scrum values to the team as a servant leader

Support and educate Product Owners, especially in regard to developing, refining and managing the product backlog

Ability to communicate and work well with team co-located across the globe

Guide and coach teams to be self-organizing

Creates and maintains process documentation

Foster an environment of high communication, collaboration and accountability

Excellent organizational skills with a willingness to adapt to different tools or processes as the situation requires, and to suggest improvements or alternatives when warranted

Excellent written and verbal communication skills and excellent attention to detail

Ability to multi-task and prioritize deliverables

Customer focused, sensitive to customer needs, their critical business cycles and schedule

Leads the production implementation of product increments and features

Effective stakeholder management and communication

Manages budget and achieving cost targets

Builds and leverages effective alliances across technical and business community

Actively manage all Scrum ceremonies-PI planning, Sprint planning, Retrospectives.

Tools Used: AGM, VersionOne, MySQL, Cucumber, Sonarqube

Highmark-Pittsburgh, PA (Jun’18-Apr’19).

Scrum Master/Sr. Business Analyst

Projects: Worked on multiple projects dealing with member portal (highmarkbcbs.com).

Highmark Health Solutions is a national, diversified health care partner serving members through its businesses in health insurance, dental insurance, vision care and reinsurance. Day to Day responsibilities involved in making make high-quality health care readily available, easily understandable.

Responsibilities:

Provided Agile coaching for Scrum teams and leadership to ensure the adoption and improvement of Scrum practices, process and desired outcomes.

Established a culture of self-organizing, cross-functional and accountable teams.

Adopted strategies to plan ahead, identify and manage dependencies to minimize impediments.

Gathering and understanding of requirements and breaking them into user stories for the team.

Proactively establish Scrum of Scrums sessions for cross-domain dependencies

Facilitated Scrum meetings including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams to plan and complete tasks based on the highest priority and the teams’ available capacity.

Helping team with test data management, which is a very critical part in health care due to HIPAA rules.

Creating user stories and tasks in RTC.

Overall responsible for leading the business flow to achieve a successful product.

API testing-checking request and response payload using SOAP UI.

GUI testing in Browser Stack, to make sure the web page looks good across all platforms and versions.

Proactively monitoring page hits and analyzing data through IBM Analytical tool which helped in diagnosing the issues at a much early stage.

Managing Content on client websites using AEM (Adobe Experience Manager) tool.

Checking web accessibility using tools like Audio Eye and WAVE to make sure the content being provided to customers is as per WCAG (Website Content Accessibility Guidelines).

Drive continuous improvement through the facilitation of team and leadership retrospectives, ensuring teams effectively prioritize, plan and execute on improvement ideas.

Tools Used: TFS, Scrum Principles, SOAP UI, Browser Stack, Audio Eye, IBM Analytical tool, AEM (Adobe Experience Manager Tool).

Federated Investors-Pittsburgh, PA (Mar’17-May’18).

Scrum Master/Business Analyst

Projects: Eagle Investment systems, Charles River Investment Management Solution, XcitekSolutionsPlus (XSP), Bloomberg

Dealing with variety of Investment management products that manage portfolios, accounting and reporting. Checking Corporate Action events on a daily basis and analyzing how it affects securities and positions across different products-Eagle, Charles River and XSP.

Responsibilities:

Foster agile values and practices.

Defining Business workflow documents and technical workflow documents.

Instrumental in setting up team and collaborating work efforts across large domains.

Partnered with the Product Owner to ensure the backlog items are prioritized based on business value.

Supported teams in identifying, communicating and resolving impediments and issues; omitting non-critical unplanned work that may prevent the team from completing their planned Sprint goal.

Validation of entry criteria and exit criteria for each phase of the project/release.

Facilitated Scrum meetings including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams to plan and complete tasks based on the highest priority and the teams’ available capacity.

Responsible for educating other team members on use of MTM/TFS.

Tools Used: Scrum Principles, MTM/TFS, Oracle SQL developer.

Omya Healthcare-New Brunswick, NJ (Nov’16-Feb’17).

Business Analyst/Quality Analyst

Project: Warranty management system

Omya Healthcare develops a range of new devices in critical care, maternal care and tissue diagnostics. Some of their major products are Infusion systems and Patient Monitoring systems. Omya Healthcare offers a warranty extension program to distributors to help control service costs and share risk of investment. The project involvement was on the Warranty portal of the medical devices which once approved lead to Claim management for the distributors.

Responsibilities:

Created testing tasks with respect to the user stories.

Creation of test scenarios and test cases.

Performing feasibility analysis on the regression test cases and define scope for automation.

Responsible for creating test scripts for manually regressed test cases in UFT in Hybrid framework and its execution.

Responsible of providing status of entire QA team in the daily standup meet.

Mentor other team members in understanding of the business logic of application and resolve their functional and technical queries.

Involved in multiple teams to perform End to End testing.

Participating in Go/No-go Meetings.

Involved in UAT- user acceptance testing.

Coordinating directly with client for query resolution on requirements and also helped team in tracking the bugs.

Bug monitoring using TFS (Team Foundation Server).

Tools Used: TFS, UFT, MySQL.

FedEx Ground-Pittsburgh (Oct ’12-Feb’16).

Senior Test Engineer

Project: CPC

Customer Pickup Coordination (CPC) is one of the main applications that customer pickup coordinators will use throughout their day.CPC is categorized as a Ground application as it is used for ground operations related to pick up. It provides the workflow in a streamlined way as how the pickup information is cascaded from top to bottom and vice- versa. Through this application, pickup coordinators will be able to create/ Assign the pickups to the various regions as per the request. It also provides real-time monitoring of the pickups for Customer reliability and business use.

Responsibilities:

Review the requirements &prepare test cases for manual testing and scripts for automation.

Creating new scenarios & functionality in keyword driven framework (QTP) based on requirement. Maintaining, managing the scripts in library if changes are needed due to new or changed requirement.

Working and validating data flow from web application to end user’s (Driver, Pick Up person, Delivery Person) device (Scanner Device /Star IV).

API testing-checking request and response payload using SOAP UI.

API testing using UFT.

Assigning automation task to other team members.

Participating in Go/No-go Meetings.

Involved in UAT- User acceptance testing.

Coordinating directly with client for query resolution on requirements and also helped team in tracking the defects.

Conduct weekly call with client to discuss on the overall project health status & reporting offshore concerns issues.

Defect Management using Quality Center (HP-ALM).

Preparing Test case traceability against the business requirements.

Tools Used: HP Quality Centre, QTP, MySQL, Windows devices-Scanners (Star IV, Ring), SOAP UI.

Syntel, India (Oct ’11 – Sep’12).

System Engineer

Project: SynMobi

SynMobi is the in-house project of Syntel, wherein we incorporated internal applications of Syntel on Android phones for the ease of the employees.

Responsibilities:

Extensively involved in testing Syntel’s In-house android application.

Played the role of a Business Analyst and justified the need of the product to the management.

Preparation, designing and execution of condensed and detail test scenarios, test procedures, test cases, and test data in quality center.

Preparing weekly, monthly reports and other reporting activities.

Assisted the development team with my prior experience of android development.

Responsible code walkthroughs.

Preparing traceability matrix against the business requirements.

Carried out testing on emulator software as well as real-time device on different android versions.

Took responsibility of Upgrading and maintenance of the application across different android versions.

Carried out Stress/Load testing.

Tools Used: HP Quality Centre, Android SDK, Eclipse, MySQL, Real time Android devices on different versions.

EMX, India (Jan’11- Jun’11).

Trainee

Developed and tested 8-9 user friendly Android applications. Developed applications that required rigorous testing on different OS versions and different environment, for e.g. Capturing the Latitude and longitude of the phone device using the .apk developed. Coded and tested only as per client requirement.

Responsibilities:

Preparing task delivery plan and other project related documents

Gathering requirements from the client, proposing UI designs, logos to developing the business logic given as per the requirement.

Preparing the application from the scratch and giving user friendly product, justifying the business logic explained by the client.

Carried out UAT-User acceptance testing.

Carried out Stress/Load testing for validating the application works its best under pressure.

Preparing Use cases for the ease of the client/end user.

Tools Used: Eclipse, Android SDK, Java, MySQL, Real time Android devices on different versions.

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