Customer Care Manager

PERSONAL DETAILS:

NAME: Valentine Claris Awuor

EMAIL: ***************@*****.***

CELL PHONE: +254-*********

DATE OF BIRTH: 29th APRIL 1998

LANGUAGES: English, Kiswahili and Japanese (Level 1)

RELIGION: Christian

PERSONAL ATTRIBUTES

I am result oriented, highly motivated, self-driven, always striving for continued excellence, and a team player with high regard for the values of integrity. I am eager to learn at every opportunity in any challenging environment.

CARREER OBJECTIVE

Exceptionally innovative upcoming manager seeking more experience opportunity in different establishments that will require my acquired Hotel Management skills.

To work in a challenging environment that embraces growth, career development, professionalism, team work, enhancement of skills and expertise in pursuit of the organization s goals and objectives.

To actively execute all duties, tasks and responsibilities delegated to me on time.

EDUCATION BACKGROUD

COLLEGE EDUCATION

Year 2018 – 2020

Kenya Utalii College.

CERTIFICATE IN FOOD AND BEVERAGE

SECONDARY SCHOOL

Year: 2013- 2016

Admitted at Rang'ala Girls high school

Attained my Kenya certificate of secondary education

PRIMARY SCHOOL

Year: 2004-2012

Attained my Kenya certificate of primary education

AWARDS:

Certificate in computer science

Certificate in drama and music festivals

Certificate in Participation in science and engineering fair

SOCIALWORK

Participated in raising funds for orphans and street children.

Participated in raising funds for Mater Hospital

EXTRA CURRICULUM

Football, Rugby, travelling, nature lover and cooking

SKILLS

Computer skills

Receptionist skills

Food and Beverage skill

Management skills

Administrative skills

Procurement skills

Customer care skill

Kitchen techniques skills

Interpersonal skill

WORKING EXPERINCE

CASUAL WAITRESS AT: Windsor golf hotel,

Weston hotel,

Sarover hotel,

Serena hotel,

The bomas of Kenya,

Sankara hotel and done outside catering at timely concepts events and catering.

Key Responsibilities:

Stock taking in the bar

Mixology (preparation of the cocktails

Bar displaying

Actual servicing of the customers

Billing

Restaurant Setup

Utalii Hotel: Intern

Key Responsibilities:

Actual serving of the customers

Room service

Outside catering

Banqueting (banqueting setup, wedding arrangements)

Billing

Special coffee making (cappuccino, coffee mocha, iced coffee etc.)

Setup

Stores (arrangements, issuing and receiving of items)

Control (stock-taking, daily reports)

Cashiering

2018 -2021

REFEREES

1.Mr. Bernard Amaya

Class Tutor

Kenya Utalii College

P.O. Box 310**-*****,

Nairobi

Mobile: +254-*********

2.Mrs. Lilian Gikutha

Head of Department

Kenya Utalii College

P.O. Box 310**-*****

Tel +254-*********,

Nairobi

3. Mr. Collins Danga

General Manager

Kalya Courts Hotel

P.O BOX 252

Maguru Itaara Road, Fort portal (U)

Mobile: +254-***-******

Contact this candidate