Customer Service

Marini Fifo • Brooklyn, NY ***** • 347-***-**** • **********@*****.***

Summary of Qualifications

Currently pursuing a finance degree at Brooklyn College.

Valuable office experience and various leadership positions.

Accepting payments, credit cards, cash register use. Handling returns, pricing, restocking merchandise.

Excellent customer service skills; strong interpersonal and communication skills. A very good communicator, friendly, polite, responsible, punctual.

Highly reliable self-starter; works well in team environments or independently.

Experience

EAGLE TENANTS CORP Brooklyn, NY

RETAIL GUEST SERVICES DOORMAN July 2018 - Present

Provided exceptional customer arrival and departure experience.

Facilitated the smooth and efficient operation of the front entrance.

Answer the lobby phone and respond to calls accordingly.

Provide services to tenants such as assistance with packages and luggage, as well as other assistance needed.

Communicate effectively with residents, contractors, coworkers, management and guests.

STARBUCKS COFFE Brooklyn, NY

BARISTA July 2016 – July 2018

Performed opening and closing duties according to established side-work checklist.

Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.

Managed a register, stocked drinks, and maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and product.

Perform all pre-shift and post-shift duties, side-work, and related paperwork.

Meet with manager upon arrival to discuss shift set-up, and check out with manager before leaving to ensure duties are completed.

Demonstrated great teamwork by cooperating with and assisting co-workers.

Education and Certifications

BROOKLYN COLLEGE Brooklyn, NY

Finance January 2019 – Present

JOHN JAY COLLEGE New York, NY

CRIMINAL JUSTICE August 2017 – January 2019

BROOKLY STUDIO SECONDARY SCHOOL Brooklyn, NY

high school September 2013 - June 2017

Skills

Computer Literacy

Customer Service

Staff Management

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