Manager Health

MICHAEL PACAS

*********@*****.*** • 732-***-****

A versatile professional with 5+ years of experience in the healthcare industry. Leveraging hospital management and operations supervision skills in fast-paced environments to create viable solutions for clinics and individuals. SKILLS OVERVIEW

CORE SKILLS

MS Excel

MS Office – Word, Outlook, PowerPoint

Healthcare Software – EPIC, Meditech, Reports

Plus

SQL – Crystal

Healthcare Analytics

SOFT SKILLS

Project Management

Team Management

Active Listening

Growth Mindset and Adaptable

Empathetic Communication

RECENT PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE MANAGER September 2019 – Present

Received the McAuley Platinum Award for excellent professional performance in challenging work situations

Lead hospital-wide operational efforts during the COVID-19 pandemic by working and collaborating with a multi-disciplinary team to ensure safety in the hospital environment

Spearhead population health efforts with a diverse team of clinicians and data analysts

Analyze and chart action plans on interventions to improve patient outcomes

Supervise staff and track departmental performance improvement data

Monitor Joint Commission accreditation requirements and actively educate staff about recent updates SENIOR QUALITY ANALYST September 2016 – September 2019

Collaborated with the Care Transition Program to improvise patient outcomes by reducing readmissions

Aggregate and create databases to track our population health efforts and reduce total cost of care

Drafted reports for all departments on fallouts not compliant with Joint Commission Standards

Support the Infection Control and Prevention clinicians by auditing relevant areas of the hospital QUALITY ANALYST September 2016 – September 2019

• Drafted reports for all departments on fallouts not compliant with Joint Commission Standards

• Contacted recently discharged surgery patients to assist with any post-discharge care or concerns PATIENT SERVICE ASSOCIATE – GASTROENTEROLOGY & HEPATOLOGY June 2015 – September 2016

Secured high patient satisfaction rates with turnaround time of check in and check out times

Managed patient appointments/procedures for our multiple gastroenterology clinics with EPIC software EDUCATION

TOWSON UNIVERSITY – COLLEGE OF HEALTH PROFESSIONS Graduation – May 2015 Bachelor of Science: Healthcare Management – Business and Spanish Minor

Contact this candidate