Customer Service Representative

EBOHIJEOMAATASIE.

Address:**SurulereStreet,Oworonshoki,LagosState.

Telephone:+234**********;+234********** E-mail:****.****@*****.*** LindedIn:https://www.linkedin.com/in/ijeoma-eboh-3b5a1417a PERSONALDATA

DateofBirth: 10thOctober,1991

StateofOrigin: ImoState

L.G.A: IdeatoSouth

MaritalStatus: Single

Nationality: Nigerian

Religious: Christianity

CAREEROBJECTIVE

Iseektodriveexcelence,professionalism andprofitabilitywithinanorganization,in ordertomanagechalengestherebyprovidingsolutiondrivenideasanddispositions hencedeliveringhighcommercialvalueintheorganization.Furthermore,Iamadutiful learnerwithaspecialinterestinensuringacompactdevelopmentofthecompany therebyaddingvalueandremainingvaluable.Iam enthusiasticaboutworkand intentionalydirectmyenergyandlearningstoachieveacommongoal. PERSONALSKILLS

HighlyCoordinated,organizedandefficient

Wilingnesstoworkflexiblyinadynamicenvironment

ExcelentOralandWrittenCommunication

Excelentinterpersonalandleadershipskils

Commitmentanddedicationtopersonalresponsibilitiestomeetdeadlines

EffectiveuseofthebasicCRMapplications.

Criticalthinking,problemsolvinganddecisionmakingabilities

Admininstrativeskils

Teachingskils

CORECOMPETENCIES

Abilitytoadaptandworkeffectivelywithminimalsupervision

BasicuseofMicrosoftOfficeTools(MSWordandMSExcel)

GoodCustomerServiceSkils

DetailedResearcherwithkeenattentiontoeverydetail

Abilitytomotivateandbeself-motivatedandhavingpositiveattitude

Abilitytoadaptwithnopressureeffect

Excelentteam player,harnessingeachmember’squalitiesandcapabilitiesto achievesetgoals

EDUCATIONALBACKGROUND

(B.A.)LinguisticsandCommunicationStudies 2018

UniversityofPortHarcourt,RiversState

WestAfricaSecondarySchoolCertificate 2010

NewLagosColege,Onipan,LagosState

FirstSchoolLeavingCertificate 2003

OurLadyofFatima,Akoka/Bariga,LagosState

WORKEXPERIENCE

CustomerServiceRepresentative 2020–2020

EcartInternetNigeriaServiceLimited,LAGOS

KeyActivities:

Toresolvecomplaintsofcustomersviamail.

Toeducatecustomersontheservicesoftheorganisationeitherviamailor telephone.

Toassistcustomerswithrequestonordersmadeviatheonlineplatform CustomerServiceRepresentative 2019–2020

AIRTELNIGERIA,Ibadan

KeyActivities:

ListeningtothecomplaintsofcustomersandassistingwithaFirstTime Resolution(FTR)

Assitinginlodgingcomplaintsforcustomersifneedbe

Assitingcustomersoninformationsontheproductsandserviceswhenenquiries aremade

Assistingcustomerswiththeproductsandserviceswhenrequestsaremade ECARTInternetServiceNigeriaLimited(Jumia) 2017-2017 OPERATOR

KeyResponsibilities:

Scanningofitemsbroughttothehub

Receivingitemssenttothehub

Justifyingitemsphysicalyreceivedandscannedwiththatsentonmailthrough thetrackingnumbers

Cyclecountsonitemsremainingatthehub

Createdthedeliveryrun-sheetforthedeliveryassociatesaccordingtolocationof customers

Reconcileditemsreturnedbydeliveryassociatesascreatedforeach

Receiveditemsreturnedbycustomersviadeliveryassociatesorthepickup station

Sortingitemsbroughttothehubaccordingtotherespectivelocations

Assistedatthepickupstationindeliveringitemstocustomers Reporter(Intern) 2016-2017

NEWTELEGRAPHMEDIAHOUSE

KeyResponsibilities:

Gettingreportsonevents

Organisinginterviews

Organisingdiscussiontopics

Cashier 2010-2011

THOMASBAKERYENTERPRISE

KeyResponsibilities:

Preparedfinancialstatementsoftheday'ssales

Preparedpayrolofstaffs

Paidsalariestothestaffs

Recordedandreceivedpaymentsofitemsboughtbycustomers CERTIFICATIONS

JobbermanSoftSkilsTraining 2020

GoogleDigitalSkilsTrainingforBeginners 2020

CertificateforcompletionoftheNationalYouthServiceCorp 2019 CertificateforcompletionoftheNewHireInductionProgram 2019 INTERESTS/HOBBIES

Interactingwithpeople

Meetingpeople

Travelingandadventure

LANGUAGE

English,IgboandPidgin

REFEREES

Availableonrequest

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