Service Data

GERALD P. MORTENSEN

*** **** ******, **********, ** 12526

************@*****.***

(h)518-***-**** / (c) 516-***-****

I am an IT professional with 31 years of experience leading teams and managing projects in network and implementations. I am highly motivated and seek a new and challenging position.

PROFESSIONAL EXPERIENCE

Verizon Communications, New York, NY

Technical Staff

●Subject matter expert with WAN test equipment; trained team on same

●Implemented IANA IP readdress project supporting 25k hosts - deployed change control measures for data assurance and availability, including re-ip HSRP rtr1 rtr2 WAN and LAN ip segments; testing of user connectivity without issue.

●Managed $30 million inventory from Verizon sites that closed using Excel spread sheet data.

●Diagnosed and resolved integrated network issues for implementation, as well as maintenance of voice and data.

●Configured user devices with IP address, appropriate software, and I/O hardware, utilizing Wellfleet and Cisco routers, Cisco switches, White Box, SLB Power devices, Data center Closure, including retesting prior to shipping; managed migration of networks.

●Continuously managed and researched new developments in device and network vulnerabilities through lab testing.

Repair Service -

●Supervised testing and monitoring of public phone service pursuant to user complaint - diagnosed problems in CO or out in field, prioritized same, analyzed situation focusing on effective solution.

●Managed communication with and dispatch of repair technicians to trouble sites.

●Prepared and distributed over 100 trouble tickets on a daily basis to repair technicians.

●Interfaced with Verizon colleagues, technicians, and customers regarding telephone service issues.

SKILLS

●HTML

●Lotus Notes

●Logistics

●Microsoft Office

●Organization and maintenance of efficient and productive work environment.

● Effective written and verbal communication skills.

●Active listener, dependable and responsible.

COMMUNITY SERVICE

●Huntington Manor Fire Department, Huntington, NY – Volunteer Firefighter, 1977 - 2018

•15 years Interior Firefighter

•26 years Exterior Firefighter/Chauffeur for Hook and Ladder Truck, Pumper, Heavy Duty Rescue

Germantown Fire District, 1 year

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