Front Office Manager
Resume:
Good day
Currently, I am a Night Auditor Temp at the BON Hotel Waterfront. I hold a National Diploma in Tourism Management. I have previously held positions of Hotel Management Intern at Protea Hotel by Marriott OR Tambo, Night Auditor/Receptionist at Protea Hotel by Marriott Roodepoort, The Capital 20 West and the Johannesburg Marriott Hotel Melrose Arch.
During my working tenure, I have gathered experience in data capturing, filing, maintenance of client databases, hotel auditing, preparation of management reports and general hotel administration and hotel banking and other areas as stipulated in my Curriculum Vitae. I have outstanding written and verbal communication skills, efficiency, maturity and honesty. I am highly proactive and results driven, while also enjoy being part of an energetic and dynamic team. I am also a very diligent and hardworking person, who is always willing to learn and can adapt easily to new environments.
I strongly believe that the combination of my skills, experience and knowledge suits your expectation regarding the profile of the suitable candidate for the advertised position. Please see my Curriculum Vitae for more information regarding my experience. Thank you for your time and consideration.
Yours Sincerely
Karabo Malebo
CURRICULUM VITAE
OF
KARABO KABELO
GOMOLEMO MALEBO
PERSONAL DETAILS
Surname : Malebo
First Names : Karabo Kabelo Gomolemo
Known As : Karabo
Nationality : South African
Date of birth : 1996-10-31
Gender : Male
Race : African
Disability : None
Language(s) : Setswana, English, IsiZulu,Sesotho,Sepedi Driver’s license : Code C1
Passport : Yes
Criminal Record : None
Location : KwaZulu-Natal, Richards Bay
Contacts : 072-***-****
********@*****.***
WORK EXPERIENCE
1. COMPANY: JOHANNESBURG MARRIOTT HOTEL AND MARRIOTT EXECUTIVE APARTMENTS MELROSE ARCH
POSITION HELD: FRONT DESK AGENT
DURATION: JAN 2020 – OCT 2020
REASON FOR LEAVING : RETRENCHMENT :Termination due to Operational Requirements DUTIES:
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
2. COMPANY: THE CAPITAL 20 WEST
POSITON HELD: RECEPTIONIST
DURATION: MAY 2018 to JUNE 2018
REASON FOR LIVING : RESIGNATION
DUTIES:
Meeting and greeting Guests on arrival
Ensuring that the check-in and check-out procedure is adhered to and that the correct data is obtained from the guest.
Ensuring that the information collected from the guest is updated and entered into guest profile. Monitoring foyer activity and ensure that the foyer is always clean and presentable. Ensuring that all guest requests receive immediate attention and ensure that I follow up that the guest received what was requested.
Being familiar with the hotel and the services offered by the facilities on complex. Answering the telephone in a courteous manner using the correct phraseology. Operate the hotels Property Management System – PROTEL Operate switchboard – direct calls / take and relay messages Maintain standards and procedures within various departments Interacting with GUESTS
Ability to work shifts: early, late & night shifts 3. COMPANY: PROTEA HOTEL BY MARRIOTT OR TAMBO INTERNATIONAL AIRPORT POSITON HELD: RECEPTIONIST (INTERSHIP)
DURATION: DEC 2016 to FEB 2018
REASON FOR LIVING: CONTRACT ENDED
DUTIES:
Meeting and greeting Guest on arrival
Ensuring that the check in and checkout procedures is adhered to and that the correct data is obtained from the guest.
Ensuring that the information collected from the guest is updated and entered into guest profile. Monitoring foyer activity and ensure that the foyer is always clean and presentable. Ensuring that all guest requests received immediate Being familiar with the hotels and the services offered by the facilities on complex. Answering the telephone in a courteous manner using the correct phraseology. Operate the hotels Property Management System – OPERA/MICROS Operate switchboard – direct calls / take and relay messages Maintain standards and procedures within various departments Interacting with GUESTS
Ability to work shifts: early, late & night shifts TERTIARY EDUCATION – NATIONAL DIPLOMA
INSTITUTION ATTENDED : VAAL UNIVERSITY OF TECHNOLOGY FIELD OF STUDY : TOURISM MANAGEMENT
1ST YEAR MODULES COMPLETED
TRAVEL AND TOURISM MANAGEMENT, APPLIED COMMUNICATION SKILLS, MARKETING FOR TOURISM,TOURISM DEVELOPMENT, TRAVEL& TOURISM PRACTICE, APPLIED LANGUAGE SKILLS, ICT SKILLS
2ND YEAR MODULES COMPLETED
APPLIED COMMUNICATION SKILLS, LAW FOR TOURISM, MARKETING FOR TOURISM, MEDIA & PUBLIC RELATIONS FOR TOURSM, TOURISM DEVELOPMENT, FINANCIAL MANAGEMENT, TRAVEL & TOURISM PRACTICE
3RD YEAR MODULES COMPLETED
TOURISM DEVELOPMENT, TRAVEL AND TOURISM MANAGEMENT, TRAVEL AND TOURISM PRACTICE, HUMAN RESOURCES MANAGEMENT
SECONDARY EDUCATION - NATIONAL SENIOR CERTIFICATE
SCHOOL ATTENDED : HOĖRSKOOL BIRCHLEIGH
SUBJECTS PASSED : ENGLISH, AFRIKAANS 1ST ADDITIONAL, MATHEMATICS, LIFE ORIENTATION, PHYSICAL SCIENCE, GEOGRAPHY, TOURISM
COMPETENCIES
Microsoft Office, MS Word, MS Excel, Opera/ Micros System, Protel System REFERENCES
● Johannesburg Marriott Hotel Melrose Arch
● Ms. Karen Battalliou (Director of Rooms)
● The Capital 20 West
● Ms. Zanele Mbatha (Front Office Duty Manager)
● Protea Hotel by Marriott OR Tambo
● Ms. Penny Khuzwayo (Assistant Front Office Manager)
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