Customer Service Manager

Cannon Gies **********@*****.*** • 720-***-****

LinkedIn • Aurora, CO

Results-driven and resourceful management professional with comprehensive experience in customer service as well as forging strong business relationships with key stakeholders. Capable of tracking shipments, directing warehouse activities, and coordinating business requirements, as well as process improvements initiatives. Skilled at managing incoming / outgoing materials, maintaining and updating high-volume data resources in both paper and electronic forms. Analytical professional skilled in successfully navigating corporations through periods of accelerated growth. Excellent verbal, written, and communication skills; forge strong relationships with internal and external business partners. Areas of Expertise

Strategic Planning & Execution Conflict Resolution Team Building & Leadership

Warehouse Operations Management Customer Service Quality Assurance & Compliance

Inventory Control & Planning Change Management Effective Communication

Professional Experience

Chili’s Grill and Bar Aurora, Co 2011 – 2020

Managing Partner

Utilized various business and people management tools in all aspects of daily operations to ensure seamless operations. Provided exceptional customer service to internal and external clients to ensure maximum satisfaction and retention. Attained desired results for team members and brand leadership by leveraging expertise in SSPL, automated labor scheduling, cash management, vendor invoicing and inventory tracking.

● Developed and trained new management level team members, including other general managers for one of a few certified training restaurants in Colorado.

● Served as a two-time recipient of the Chilis 5 Star Award for profitability over plan, earned by the top 10% Managing Partners in brand.

● Recognized in front of peers at national GM conference for delivering consistent results in top 25% of the Brand designated key performance indexes (KPIs) year-over-year. Sheraton Hotel Denver Downtown, Denver, CO 2006 – 2011 Outlet Manager

Administered overall beverage and food operations for the hotel’s full-service restaurant and lounge, upscale martini bar, 24-hour in room dining, and nationally branded coffee shop. Performed numerous general administrative roles, such as labor staffing / scheduling, stocking supplies, and inventory control.

● Leveraged innate abilities in efficiently utilizing spaces for private events, specialized promotions, and conference related activities.

● Delivered high-quality meals, drinks, and outclass customer service to all guests for meeting and exceeding clients’ expectations.

Additional Experience

BandMerch Tour Manager, Freelance

Education

General Studies Focusing on School of Sciences

University of Nebraska at Lincoln

General Studies Focusing on School of Sciences

Metro State College of Denver

Graduated with Diploma

Pomona High School

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