Customer Service Manager and B class CDL

JOHN WALKER

*** ****** ****** ******* ****, IL **409 Phone: 312-***-****

Email: *****.******@*****.***

• Banking Opera,ons Management Professional

• Dynamic, qualified and highly ethical management professional with extensive experience in strategic planning, staff management, compliance, and overall team management.

• Results- driven expert in analyzing data, resolving problems, and providing superb customer service; experienced in ensuring corporate goals are met.

• Excellent leadership, communication and interpersonal skills; ability to build rapport with clients, colleagues, and management and succeed in high-pressure, challenging, and deadline-driven environments.

• Focused on business growth with a reputation for a strong work ethic, proactive communication, demonstrating integrity and building trust that exceed corporate goals. AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Bank of America, Chicago, IL August 1981 to November 2011 Officer/ Operations Team Manager

• Managed staff and daily business operations including deliverables.

• Followed corporate management policies and procedures and ensured adherence by staff members.

• Maintained customer satisfaction and created a positive work environment.

• Oversaw the implementation and operation of new and existing remittance processing functions in a corporate environment.

First Student, South Holland, IL September 2013 to October 2014

SCHOOL BUS DRIVER

• Vehicle pre-trip: Inspects and sweeps bus. Checks gas, oil and mechanical condition before leaving on the run. Reports delays and accident.

• Transports students to and from school, following a preplanned rout according to a definite time schedule.

• Assumes responsibility for the safety of school children in loading, unloading and transporting them to and from school. Maintain discipline: report unruly behavior to supervisor and school principal.

Greyhound lines Inc., Chicago, IL October 2015 To February 2017

Motor Coach Operator

• On-Call 24/7 to transport passengers as well as manage packagers on the coach from the package express department.

• Customer Service

• Bank Operations

• Client Relations

• Training and Staff

Development

• Performance Management

• Compliance

• Payment Processing

• Policies and Procedures

• Organizational Management

• Communication

• Program Implementation

• Bank Transactions

• Vehicle pre-trip and post trip on coach bus. Checks gas, oil and mechanical condition before leaving on the run.

• Must be able to load and unload baggage and boxes from the ground to the bus bin and from the bus bin to the ground.

• Keep record of the number of passengers on the bus, detailed driving logs and safety records.

• Safety, quality customer service.

EDUCATION AND TRAINING

High School Diploma

Fenger High School, Chicago, IL

Trained and Certified to work on a Mail Meter Machine

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