Engineer Security

Leonardo D. Penaloza

Atlanta, GA adliag@r.postjobfree.com 404-***-**** Linkedin.com/in/leonardo-d-penaloza-149542185

IT Support Engineer, Constantly Seeking Knowledge and New Challenges

Information Technology Specialist recognized for his desire to learn new skills and ability to adapt to arising challenges with the proper attitude needed to get the job done. 3+ years in combined education and relevant experience have contributed to an impressive reputation of being well versed across various IT disciplines including Network, Cloud based systems, Cyber Security fundamentals and analytical reporting. Continuing education in order to stay up to date on the latest technological breakthroughs and learn how to best leverage technological pillars with the goal of constantly maximizing company KPI.

Value Offered

Bilingual; fluent in Spanish & English

CompTIA Security + Certified

Information Technology Fundamentals

Security Analysis

Windows Operating Systems

Microsoft SQL Server

Microsoft Exchange Administration

Networking; OSI Model & DNS, DHCP, and TCP/IP knowledge

Incident Response

Risk Management

Business Continuity Planning

Conflict Resolution

Professional Experience

GE DIGITAL, Atlanta, GA July 2019 – March 2021

Lifecycle Operations Specialist

Effectively work with the appropriate support teams when remote infrastructure fails in order to provide solutions to incidents and find the root cause analysis all within company required SLA and proper documentation standards.

Guide over 100 incidents monthly reporting end-user business issues to resolution by combining customer-oriented soft skills with core technical concepts and fundamental knowledge.

Drive high priority P1 level incidents to resolution by managing necessary supporting teams in order to bring resolution to outages impacting over 1000 individuals and costing over $500k per hour.

Pro-actively monitor for outages and errors in the configuration drift of critical devices in order to ensure connectivity and equilibrium within all GE businesses.

Manage and provide L1 and L2 level technical support in issues relating to SAPM, SDWAN, and AD access management.

Utilize digital workflow software such as ServiceNow in order to effectively document each incident that came into the Digital Operations Center and provide organization to the necessary details intrinsic to each incoming ticket.

ATLANTA BEVERAGE COMPANY, Atlanta, GA June 2018 – March 2019

Logistics Operator

Assisted in analyzing inventory data and extrapolate that into workable solutions for dynamic changes to current inventory processes within the facility. Provided structure to facility interactions by taking initiative in deploying new labor practices and restructuring scheduled systems in order to maximize efficiency and labor within the company.

Studied and familiarized myself with the entire warehouse, granting me the expertise and knowledge to route an average of 30 salesmen per day, as well as the ability to perform inventory counts effectively and efficiently.

Consolidate and control the flow of hundreds of PO’s per day by performing logistics throughout the day and using appropriate computer software such as the company CMS as well as Microsoft Excel.

Coordinated effectively with facility supervisors in order to execute business continuity plans and innovative facility systems.

Education & Certifications

YEAR UP GREATER ATLANTA, Atlanta, GA March 2019 – March 2020

Help Desk/Desktop & Cyber Security

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month IT based internship

Tools Used: Wireshark, VMware, Metasploit, and Nmap

Projects: Installed, configured, and hardened a Linux Server. Built, imaged, and configured Windows desktops. Designed and consolidated budgeting spreadsheets tailored towards specific business needs.

Relevant courses include: Network Security, Operating Systems, Python, and Hardware

OUR LADY OF MERCY HIGH SCHOOL, Fayetteville, GA August 2014 – May 2018

Advanced Mathematics Track

Studied and earned credits for AP BC Calculus and AP Statistics

Earned 7 college credits toward any relating STEM degree of personal choice while earning 26 High School credits

Graduating GPA: 3.57

Volunteer Experience

UNITED WAY OF GREATER ATLANTA, Atlanta, GA January 2019 – May 2019

Speaker/Student Mentor

Mentored groups of students from the ages of 14 - 22 in various subject areas including academics, finances, leadership, and the importance of embracing diversity.

Led projects performed by the organization with the intent of educating young individuals in key areas important when transitioning to adulthood such as work ethic, financial literacy, and pursuing a dream.

Shared life experiences to coach a small group of students through their day to help bring the simulation to life.

Awards & Honors

Class Leadership Award, Year Up Greater Atlanta, June 2019

Mathematics Superiority Award, Our Lady of Mercy High School, May 2018

National Honors Merit Scholar, National Honors Society, October 2017

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